Ratings based on 128 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2023
I recently stayed at Hotel Residence in Netanya and I was extremely disappointed with the room I received. The pictures and descriptions provided by the hotel were completely misleading, and I feel compelled to share my experience.
Upon arrival, I had high expectations based on the beautiful pictures I had seen online. Unfortunately, the reality was far from what I had anticipated. The room I was given was nothing like the advertised photos. It was smaller, outdated, and lacked the promised amenities.
The discrepancy between the pictures and the actual room was undeniable. The decor was worn out, the furniture was outdated, and the cleanliness left much to be desired. The room felt cramped and uncomfortable, and it did not provide the relaxing and enjoyable environment I had been expecting.
I raised my concerns with the hotel staff, hoping for a resolution or a possible room change. However, their response was unhelpful and dismissive. They seemed indifferent to my concerns, which only added to my disappointment.
I believe it is necessary for hotels to accurately represent their rooms in their advertising materials. Guests should be able to trust that what they see online is what they will actually receive. This experience has left me questioning the transparency and integrity of Hotel Residence.
by A verified traveler
Posted 1 Oct 2023
it is a nice property unfortunately there was no parking and had to park on the street. clean room and amazing view of the ocean.
by A verified traveler
Posted 7 Sep 2023
I loved the view in front of the main beach.
Access to the beach is right next to the hotel
by A verified traveler
Posted 5 Sep 2023 on Hotels
by A verified traveler
Posted 17 Aug 2023
Property located on beach with easy accr
by A verified traveler
Posted 9 Aug 2023
Everything was close.
Comment from Hotel Management
9 Aug 2023 by Dana, Residence hotel, Hotel Management
Hi Daniel, thank you very much for the review, we were happy to host you. We will be happy to see you again among our guests
by A verified traveler
Posted 10 Apr 2023
Parked and paid for thru hotel no parking but ok overall great view on sea side
by A verified traveler
Posted 5 Apr 2023
by A verified traveler
Posted 16 Feb 2023 on Hotels
I complained About the state of the carpet bitts all-over
the carpet on the 3rd floor corridor.4 days before it was vacuumed.
the breakfast was disgusting each day we had breakfast at about 8:30-9am. most of the dishes never re filled when asked to replenish we were ignored.
one day I handed a basket of spoon's to one of the staff as there chocolate on the most of the spoons .
the female staff member took it from me and put it back on the breakfast table. I then went and washed them under hot tap.
The restaurant staff are not fit to work in hospitality.
most other staff helpful
What the hotel could do with is coffee machine in the main lobby if you are out for the evening and get dropped by a friend .you cannot invite them into the hotel
for a coffee and a chat. don't mind paying for hot drink..
by A verified traveler
Posted 2 Jan 2023
We love our view of the beach. The check in clerk did not speak a word of English and did not try to help us. I was trying to get basic information and he kept trying to brush me off.
