Ratings based on 24 Verified Reviews
3.9 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Aug 2019
The water is cold in the swimming pool
They don’t clean the rooms
Comment from Hotel Management
21 Aug 2019 by The Cliff Beach & SPA Team, Hotel Management
Dear guest,
the outside pool is not heated and the water temperature is depend of the weather. Please provide us the length of your stay and the exactly booking number to check the room cleaning.
Regards
by A verified traveler
Posted 29 Jul 2019
Polite and helpful staff. My new favorite place for vacation!
Comment from Hotel Management
29 Jul 2019 by Denitsa, Hotel Management
Thank you for your positive feedback! We will be glad to welcome you again.
Regards
The Cliff Beach & SPA Resort
by A verified traveler
Great Hotel, Great Location. Happy Customers.
Posted 13 Jul 2019 on HotelsWe booked the hotel for a short two-night stay and we were pleasantly surprised with everything.
On arrival the receptionist was overly helpful. They were very accommodating as we had our 1 year old with us and even managed to prepare the room earlier than we expected.
The hotel itself is a Paradise - beautiful architecture with great attention to detail. Every aspect has been planned to suit all guests in any weather condition.
The pool / garden is extremely well maintained and clever layout. It allows many people to use without feeling crowded. Particularly like the little "river" which are shallow for younger swimmers.
I would like to specifically mention the person working at the pool bar who was very polite and extremely helpful. The handmade pizzas are delicious and he was even able to make one dairy free for my wife.
The rooms are very clean and provide a very nice view of the hotel garden and sea. The fact that the place is located out of Obzor gives you a break of all the night time loud music that you see all over the Black Sea coast.
The beach under the hotel is a 5 min walk through the cooling forest. It's virgin beach so without mandatory pay-for sun loungers and umbrellas.
One recommendation we have would be the restaurant menu. We thought the prices were not relative to the quality and quantity of the dishes. The staff were very pleasant but we just feel the meals could be improved.
Comment from Hotel Management
16 Jul 2019 by The Cliff Team, Hotel Management
Dear Petar,
Many thanks for the kind words and we are happy you have enjoyed your short stay and hotel.
We take on board all feed back and recommendations, and will certainly look into improving our menu and quality in the restaurant.
One again we are pleased that you have enjoyed yourselves and hopefully will be able to welcome you again.
Best Regards
Recommended
for Everyoneby A verified traveler from Romania
Clean and nice hotel
Posted 18 Aug 2018Clean,big and nice hotel, very beautiful room and overall the hotel looks very good. The staff not so good with english and the pool bar barman not very polite.
by A verified traveler
Posted 13 Sep 2015 on Hotels
Overall is nice and elegant. However no wifi in the room makes it very inconvenient for travellers of today.
by A verified traveler from Washington, D.C.
NICE PICTURES - VERY HARD BEDS
Posted 26 Aug 2014
Pros: The rooms were big and clean. The food was good, and the pool was pretty, but crowded in August. We had to stake out our pool chairs at breakfast.
Cons: The beds really need to be replaced. When you're used to five star (like Westin Heavenly) mattresses it is very difficult to sleep on rock hard ones.
Location: The hotel is about 5 min drive from the little town center in Obzor, and a 5 minute hike down the cliff to the beach (hence the name). Good exercise.
The hotel is pretty, though it is quite a hike to the beach. Our room was very nice but the beds were so hard that we wanted to check out after the very first night (we were supposed to stay 10 nights). When we went to the reception to ask for a new bed, we were told all the beds were the same. A very nice receptionist did everything he could to help us find another bed and another room, but they really were all the same.
When we asked about checking out early, the manager on site said she didn't have the authority to approve our refund (we paid up front through Expedia). We then spent the next FIVE (5) HOURS on the phone with Expedia and their off-site booking manager trying to come to a resolution. At 4 PM we gave up and said we'd try one more night. Again, our room was beautiful, and big, but the bed was awful. So the next day, after another hour on the phone with Expedia, we were given the okay to check out early with the assurance that we would get our money back. We're still waiting for the hold to be released on our credit card, two weeks later...
I would go to this hotel if you're not picky about mattresses (they were clean, just uncomfortable). I would also go to this hotel if you are looking for a really good value -- food was good and included in the rate. Unfortunately, we are used to a higher quality mattress so I wasn't able to sleep well, which really affected my entire experience.
by Richard P from Petaluma CA
Clean but in a remote neighborhood
Posted 14 Jul 2014 on HotelsFor Bulgaria this hotel / resort was fairly decent. We booked a 2 bedroom suite for our family. We only stayed one night en-route from Thracian Cliffs back,to Sofia. The dining at The Cliffs room closes for dinner at 9pm, they were nice to seat us at 8.55pm and provided very good service. Breakfast included was buffet and quite good. The resort was not very full. Need to upgrade elevators and provide key cards, otherwise this was a good visit.
by Berkay from Sweden
BAD hotel
Posted 14 Sep 2013 on Hotelsit was very bad, por standard, not a 4 star hotel more like a 1-2 star hotel...
by A verified traveler
Posted 11 Aug 2013 on Hotels
by A verified traveler
Posted 24 Jun 2013 on Hotels
Obzor was not so good but the hotel is far enough away from the town to feel like you are not there.The hotel and beach are very good.
