Ratings based on 55 Verified Reviews
2.5 Room cleanliness
2.5 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Outdated
Posted 15 Sep 2023 on HotelsBuffet same food every day and not sanitary
by A verified traveler
Posted 5 Sep 2023 on Hotels
by A verified traveler
Posted 1 Aug 2023 on Hotels
by A verified traveler
Worst hotel ever
Posted 27 Sep 2022 on HotelsAppealing wasn’t the word, the service when we arrived straight away looked up and down and didn’t want to check us in until another young girl on reception decided to give us bands, the people in the restaurant stood there looking us up and down refusing to let us in even with our bands, we were refused certain drinks in the bar too. Worst service we have ever had anywhere ever.
The hotel is dirty the pool looked disgusting to swim in no wonder no one was in it. We didn’t even eat the food when we eventually got in because it was pure slop and there were flies on the cheese, the view of the sea is nice that’s it that’s the only thing this place has going for it. Stay far away I’m not kidding don’t waste your money on this hell hole.
Comment from Hotel Management
29 Sep 2022 by Asya Georgieva, Hotel Management
Dear Thank you for taking time to share your experience with us.Thank you also for giving us a chance to improve our missing points and bringing this to our attention. Please rest assured that all your comments have been shared with related departments to avoid discomfort in future. We will be delighted to welcome you again.Kind regards,
by A verified traveler
Posted 11 Sep 2022 on Hotels
Comment from Hotel Management
22 Sep 2022 by Asya Georgieva, Hotel Management
Dear Mariusz,Thank you for choosing Imperial Palace Hotel 5* for your trip. Your feedback describing your experience and your critics are valuable for us and our future development. We sincerely hope to welcome you soon again.Kind regards,
by A verified traveler
Posted 27 Aug 2022 on Ebookers
No towels on evening arrival in room and didn’t get them until next day afternoon.
Two rooms for family booked together but split into two separate buildings in hotel, they couldn’t put us together.
Kept saying no parking space even though there were some which meant we had to pay for parking which was 5mins away.
Had to wait for tables to come empty at every meal.
All inclusive food but was always the same menu every day.
Receptionist were young and didn’t have authority to make any changes or help.
Only one lift on the block were were in for 9floors.
Comment from Hotel Management
28 Aug 2022 by Asya Georgieva, Hotel Management
Dear Marina,Thank you for spending time to rate us. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Imperial Palace Hotel 5*.Kind regards,
by A verified traveler
Posted 4 Aug 2022 on Hotels
Comment from Hotel Management
14 Aug 2022 by Asya Georgieva, Hotel Management
Dear Krum,
Thank you for choosing Imperial Palace Hotel 5* for your trip. Your feedback describing your experience and your critics are valuable for us and our future development. We sincerely hope to welcome you soon again.
Kind regards,
by A verified traveler
Posted 4 Aug 2022 on Hotels
Comment from Hotel Management
5 Aug 2022 by Asya Georgieva, Hotel Management
Dear Ivan,
Thank you for choosing Imperial Palace Hotel 5* for your trip. Your valuable feedback describing your experience is valuable for us and our future development. We will be delighted to welcome you again.
Kind regards,
by A verified traveler
Awesome
Posted 12 Jun 2022 on HotelsAfter reading the reviews we was skeptical about booking this hotel, I am so glad we ignored the Karen's!
I travel a lot and easily, This is the best hotel I have stayed in this year.
The Hotel is right on top of the beach, it has an indoor pool and SPA (sauna, steam room, turkish baths). it has a massive outdoor patio with a bar in the middle and they sometimes have evening entertainment. There is even a bar in one of the outdoor pools. They have PS4's in the lobby, a piano, pool table, air hockey, there are awesome statues everywhere giving a real grandeur look.
Room service comes everyday ,tthey replace towels, moisturizer and vegan soap. There is a shop inside the hotel (very cheap), i recommend the chocolate flavored cigars at 2 LEV each! . The promenade goes all the way to flower street packed with shops and elec scooters if you are daring. If i wanted to be hypercritical the only really downsides are that the bar shuts by 22:00 outside and the food isnt AMAZING but its still ok. Cant wait to visit again! There are friendly taxi drivers outside (who do not rip you off), we used them to visit the waterpark and old town nessebar.
Comment from Hotel Management
12 Jun 2022 by Asya Georgieva, Hotel Management
Dear Andrew,
Thank you for choosing and recommending our Imperial Palace Hotel 5*. We are glad to read that you have enjoyed your stay with us and look forward to welcoming you back in the near future.
Kind regards,
by A verified traveler
Posted 11 Jun 2022 on Hotels
Comment from Hotel Management
12 Jun 2022 by Asya Georgieva, Hotel Management
Dear Jack,
Thank you for choosing Imperial Palace Hotel 5* for your trip. Your feedback describing your experience and your critics are valuable for us and our future development. We sincerely hope to welcome you soon again.
Kind regards,
