Ratings based on 43 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2023 on Hotels
by A verified traveler
Posted 11 Jul 2023
by A verified traveler
Posted 18 Sep 2022 on CheapTickets
Excellent!
by A verified traveler
Posted 18 Sep 2022
Excellent!
by A verified traveler
Posted 17 Sep 2022 on Hotels
by A verified traveler
Posted 24 Jul 2022 on Hotels
by A verified traveler
Coming up Roses
Posted 6 Jul 2021 on HotelsThis is an amazing hotel with GREAT Chefs and Staff. Everyone was so friendly. The all inclusive was nothing short of 5 star. I’d recommend this hotel to anyone staying in Sunny Beach.
by A verified traveler
Posted 26 Jun 2021 on Hotels
Nice personal and the room
Is according 5 starts standard.
by A verified traveler
Posted 26 Jun 2021 on Hotels
by A verified traveler
Posted 2 Oct 2019
If the Royal Palace Helena Park Hotel was an all inclusive cruise ship, it would be known as the Titanic not because of the level of service but the experience...
-not issued wrist bands upon arrival and were refused drinks and when the bartender called the front desk they were told we weren’t untitled to drinks. Had to go back to front desk to get wrist bands
-took numerous trips to the front desk to have the minibar switched over to the all inclusive package
-air conditioning was shut down for the season so the room was 28 degrees
-staff that just didn’t seem to know what they were doing, was very confused about what is included in the all inclusive package, the bar staff doesn’t know when the restaurant opens etc...
They tout themselves as an ultra all inclusive, but they are far from it. This is suppose to be a 5-star resort, but in reality it’s more like a 3-star.
Maybe we just got unlucky, but would not recommend this place to friends and would not stay there again.
