Ratings based on 137 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Sep 2022
Water in the pool was very cold. Wifi not reliable.All Barcelo hotels should offer the same quality of service but this was not the case in sunny beach hotel
by A verified traveler
Posted 9 Sep 2022 on CheapTickets
by A verified traveler
Posted 23 Aug 2022 on Hotels
The hotel is really good and I would of rated it excellent if it wasn’t for the dirty pool area.
The pool itself is great but lots of litter being left from the day before.
Not enough bins around the pool area.
by A verified traveler
Posted 18 Aug 2021
The pool area is nice and the room is large, but the furniture in the room does not belong in a five-star hotel. Very outdated, very ugly. I also had to wait one hour past my check in time for my room to be ready and got no apology or anything from the front desk. They did not show any concern. Food in the buffet was ok.
by A verified traveler
DISAPPOINTED CUSTOMER 😞
Posted 18 Aug 2021 on HotelsI was initially quite excited for our stay (I travelled with my mum and my brother), however it turned out that it was not that great after all.
Let me start with the good points - the food was amazing! Great diversity and suler tasty and fresh, also the staff in the restaurant were veru polite, with exeption of one extremely miserable woman who told my mum off for taking a couple of fruits on the terrace on the lobby and 5 minites later ingnored ankther tourit who had a whole plate of food at the pool.
The room was dirty(video peoof available with dry yellow liquid on the toilet seat, thick dust on the furniture, broken glass on the balcony and actual mould in the shower cubicle...
Most of the staff there look as if they do not like their job and the way the speak to you is unacceptable! Manners people, manners will take you a long way!!
The pool was lacking beds and umbrellas die to covid they said which was understandable.
Location is good but prepare to pay for your parking. In my opinion this hotel should be awarded no more than 3 stars!
by A verified traveler
Posted 22 Sep 2019 on Hotels
Relaxing and very enjoyable Convenient location and good food.
Comment from Hotel Management
27 Sep 2019 by PAGM, Hotel Management
Dear guest,
Our team would like to thank you for your recent visit at Barcelo Royal Beach and for taking the time to give us your opinion.
It is great that you have had a nice time with us and you felt comfortable at our premises.
As you have mentioned, our complex has a central location in the heart of Sunny Beach and in a few minutes from the beach, and we are glad you have appreciated it.
We are pleased to read that the cuisine offered to our Buffets corresponded to your taste, we will certainly pass your appraisal to the Executive Chef for the efforts of his entire team.
Finally, thank you once again for your nice words. We would be looking forward to having the chance to serve you again soon in order to provide you with more lovely vacation memories from Bulgaria.
Kind regards,
The Management
by A verified traveler
Posted 13 Sep 2019
I was appalled at the room we were given. I had booked a studio suite with a king size bed. This turned out to be in a semi deserted block at the end of the shopping mall attached to the hotel. It was scary going there in the dark each night, taking the lift to the 3rd floor, which was also deserted and dimly lit. As for the king sized bed, it turned out to be two old wooden single beds pushed together. Not attractive and certainly not comfortable. The reception staff and manager listened but refused to change us and as we were two females (my daughter and I), we felt let down and vulnerable being in a different building to the main hotel.
Comment from Hotel Management
18 Sep 2019 by PAGM, Hotel Management
Dear Guest,
At first place, it is very important for our team to receive your valuable feedback.
Still, we are sorry to read that you didn't feel fully satisfied with the unit you have booked. Please note that all the studios are located in the side sections of our complex. All sections are with direct access to the pool and garden area, the Pool Bar, the Sports Bar, the Lobby, the Reception, and the Buffets.
Our complex is a closed one and our Security department is controlling the access through a key card system and monitoring all the premises through a video surveillance system. The common areas are illuminated with motion-sensor lamps and we are sorry if you didn't feel safe as the safe stay of all our clients is one of our main priorities.
Please be kindly assured that our Reception Manager is striving to satisfy the requests of all our clients as soon as such a possibility exists. Still, at the beginning of September, our complex has had a high level of occupancy.
We are sorry that you were not pleased with the bedding, your comment will be certainly taken into consideration by the Management team.
Finally, we would like to apologize again for not being able to meet all your expectation and we do hope to have the opportunity to welcome you in the near future in order to show you the true level of our services.
Kind regards,
The Management
by A verified traveler from Israel
Posted 13 Sep 2019
good hotel. The reception hardly answerd the phone. One of them was rude and yelled at me not to call there and hunged up on me. So i went all the way to reception to get soap because the house keeping did not leave us few days!
by A verified traveler
Bad sleep!
Posted 3 Sep 2019 on HotelsWhen I make the reservation I have the option for my bed, I choose king size bed but i get 2 separate beds and very low quality, my back painful very morning
Comment from Hotel Management
4 Sep 2019 by PAGM, Hotel Management
Dear guest,
First of all, we would like to thank you for being a guest of Barcelo Royal Beach.
Please accept our apology if the bedding was not prepared as you preferred it. We are striving to follow strictly the requests of our clients and we are sorry for any inconveniences that might have appeared in this regard. We do hope that you have already confirmed at our Reception your preferences so the issue could be arranged with no further delay by our housekeeping department.
We do encourage you to feel free to contact our team for any comments regarding your experience as thus you are helping us understand the point of view of our guests and to increase the level of our services.
Kind regards,
The Management
by A verified traveler
I’m never going back again
Posted 30 Aug 2019 on HotelsThe weather was normal ,the service rooms nit good at understedmind not answering any questions or the phone the not gives keys for the room if you forgot your key in the room
no towels afternoon the food not testing not clean but the local and the view from our room was excellent
Comment from Hotel Management
3 Sep 2019 by PAGM, Hotel Management
Dear Galit,
Thank you for being as kind as to leave your feedback regarding your recent visit at Barcelo Royal Beach.
It is great that you enjoyed the lovely view from the unit we accommodated you.
Still, we are truly sorry to read that you have had any inconvenience with the service at the reception or at the room. The details you shared are not corresponding to our usual standards and we would like to strongly you for future occasions to contact our Management for the constructive remarks you have so our team could react swiftly and resolve the issues reported.
Finally, we hope your recent experience will not deter you from staying with us again and we look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be.
Kind regards,
The Management
