Ratings based on 364 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Mar 2024
The beach was great
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
thanks so much
by A verified traveler
Posted 19 Feb 2024
The resort is really run down. We've been going to this place for 12 years and watched it slowly go down hill but this year was the worst. Handful of staff, no coffee in the room, lucky if you got face clothes and food is running on a shoestring. Other places to go in negril so definitely not recommended.
by A verified traveler
Posted 19 Feb 2024
The staff was great, the management was not! We arrived on Feb 8th for a 10 day stay. There had been a huge storm on the 6th that left the entire 7 mile beach covered in several feet of seaweed and debris. Many of the other resorts were clearing their beachfront. Rooms management did not make their cleanup a priority. One guest offered to pay for the cleanup but management refused. We took a catamaran cruise on the 15th, where we could see the entire beach. The beach in front of Rooms and a couple surrounding properties was the worst, most others had already been cleared.
by A verified traveler
Posted 11 Feb 2024
This is one of the nicest place in Negril clean friendly staff. Close acess to the beach and pool. I would definitely stay again at this resort.
Gabriella C
by A verified traveler from East Wareham
Posted 4 Feb 2024
Comment from Hotel Management
5 Feb 2024 by manager, Hotel Management
thanks
by A verified traveler
Posted 25 Jan 2024
Comment from Hotel Management
26 Jan 2024 by Manager, Hotel Management
thanks so so much
by A verified traveler
Posted 24 Jan 2024
Comment from Hotel Management
5 Feb 2024 by Manager, Hotel Management
thanks so much
by A verified traveler
Posted 23 Jan 2024
The location on the beach is excellent, staff are friendly and accommodating. The room was spacious, clean, with great air conditioning. The balcony on this visit unfortunately was a view of a neighbouring parking lot. The shower pressure was low but sufficient. The included continental breakfast was very good and the lunch specials were excellent value and delicious.
Comment from Hotel Management
24 Jan 2024 by Manager, Hotel Management
thanks so much
by A verified traveler
Posted 11 Jan 2024
Comment from Hotel Management
5 Feb 2024 by Karen, Hotel Management
thanks
by A verified traveler
Posted 5 Jan 2024
The property is clean and the service was good. The staff is very friendly and accommodating. However, the room was not cleaned. This was a surprise to us when we returned to the room.
Comment from Hotel Management
24 Jan 2024 by Manager, Hotel Management
Hi - our housekeeping team cleans rooms everyday we checked the records and it seems you inadvertently left your DND on your doorknob....am so sorry
