Ratings based on 94 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2023
It's at the end of a back alley, the rooms are basic, there is an odour/smell - best you pay another $50 and get a 4 star. This is not a 3 star hotel, its one star at best. Avoid !!
Comment from Hotel Management
16 Oct 2023 by steve, Hotel Management
Thank you for the review appreciate your words please do mind that you forgot to write you just paid 20 with breakfast and a free shuttle to the airport. "BACK ALLEY" Negombo Lagoon
by A verified traveler
Posted 29 Sep 2023 on Hotels
Comment from Hotel Management
23 Oct 2023 by Udi , Hotel Management
Thank you !
by A verified traveler
A hidden jewel
Posted 27 Aug 2023 on HotelsVery huge room for very little price
Hotel manager , Woody was available all time and gave good advice..many good places R&R for coffees or ice creams.
Didnt have time to explore the beaches
Negombo is an easier place to chop around than colombo on a trishaw..lots of fruits esp durians on the road
Will come again insyaAllah just to explore the beach
Comment from Hotel Management
23 Oct 2023 by Udi , Hotel Management
Thank you ! Always welcome back
by A verified traveler
Posted 26 Apr 2023
Very hospitable staff,very kind
Comment from Hotel Management
3 May 2023 by Udi, Hotel Management
Thank you and hope to welcome you back !
by A verified traveler
Posted 4 Dec 2022 on Hotels
Comment from Hotel Management
5 Dec 2022 by Udi, Hotel Management
Thank you & hope to welcome you back!
by A verified traveler
Posted 18 Aug 2022
Staff and service is exceptional! The facilities are basic, price is great and it’s fairly close to the airport. They went above and beyond to arrange a safe ride in the middle of the night to the hotel and even drove us to catch our bus. Udi answered a thousand of our questions and provided a wonderful breakfast. We travel a lot and I can say we probably received some of the best and kindest service at White Palace.
Comment from Hotel Management
14 Sep 2022 by Udi, Hotel Management
Thank you ! For being such nice guest ... Hope to welcome you all one again .
by A verified traveler
Posted 14 Jul 2022
Great hotel and helpful staff.
Comment from Hotel Management
19 Jul 2022 by Udi, Hotel Management
Thank you and hope to welcome you again!
by A verified traveler
Posted 6 Jul 2022
Nice hotel, close to the airport. Kind and helpful staff. Cold AC and good wifi. Nice breakfast by the lagoon.
Comment from Hotel Management
19 Jul 2022 by Udi, Hotel Management
Thank you and hope to welcome you again!
by A verified traveler
Posted 22 Apr 2022
From the minute I arrived, the staff was waiting for me at the gate and welcomed me. Very big and clean room. Very friendly and nice staff. They even helped me when my train ticket wasn’t delivered!
Comment from Hotel Management
10 May 2022 by Udi, Hotel Management
Thank you hops to welcome you back !
by A verified traveler
Posted 8 Mar 2022
Friendly, quiet, services provided with a personal touch, water front with beautiful sunset.
Comment from Hotel Management
11 Mar 2022 by Udi, Hotel Management
Thank You! Waiting to welcome you back.
