Ratings based on 985 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 28 May 2024
Very small room.
Filthy floors.
Cheap, hard mattress
Smelled awful like old cigarette smoke
Left early due to nastiness and smell
by A verified traveler
Posted 6 May 2024
This motel needs to be investigated by the city/county. The room I stayed in was very dirty and possibly a health hazard. My bedsheets were not clean. I found burnt cigarette holes and liquid stains on those sheets. The bathroom towels were also not clean and the shower area was not clean. The drywall had all sorts of stains and marks. I understand that the cost is cheap, but people shouldn't have to risk their own health over unsanitary conditions. We are still paying customers. Based on all of the reviews, it appears the owner keeps apologizing, but still doesn't address the issues. Like many, I also left the same day that I checked in. P.S. The location isn't safe either.
Comment from Hotel Management
15 May 2024 by Brand Experience Team, Hotel Management
Hi James, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6
by A verified traveler
Posted 5 May 2024
The service here was terrible. We tried to check in & it took 20 minutes for someone to come to the front desk. When they finally came to the front desk the lady was very disrespectful from the start. She kept talking to us with a bad attitude from the start. The room had no soap or shampoo. There were mosquitoes & some black bug crawling in the room. we talked to front desk & her excuse was "this is the dessert we get those kind of bugs here. If you want your refund talk to Expedia because I'm not giving it to you." I handed her the key back & left. I been to low quality places but this had to be the worst.
Comment from Hotel Management
15 May 2024 by Brand Experience Team, Hotel Management
Hi Jimmy, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6
by A verified traveler
Posted 26 Apr 2024
Clean room, parking too close to room.
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Donald,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6
by A verified traveler
Posted 21 Apr 2024
Personne cordiale et serviable
Comment from Hotel Management
2 May 2024 by Brand Experience Team, Hotel Management
Hi Carol, Thank you for positively rating your stay!Natalie #Team6
by A verified traveler
Posted 15 Apr 2024
only one bath towel for a 2 day stay, no wash cloth at all floor was dirty! will never recommend that motel. not fit for my dog!
Comment from Hotel Management
24 Apr 2024 by Brand Experience Team, Hotel Management
Hi Mike,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 9 Apr 2024
I had no blankets had to ask for them from a housekeeper. My remote was not programmed to the Tv had to move the Desk around and by hand click the children channel. A/C had broken vents. 1/10 stars. Only gave 2 stars because front desk/staff/housekeeper was nice to me and my family.
Comment from Hotel Management
18 Apr 2024 by Brand Experience Team, Hotel Management
Hi Justin,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
by A verified traveler
Posted 7 Apr 2024
Camera in smoke detector. Staff go into room when you’re not there. I had $400.00 taken from my room and staff refused to take a look at the cameras
Comment from Hotel Management
18 Apr 2024 by Brand Experience Team, Hotel Management
Hi Humberto,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6
by A verified traveler
Posted 24 Mar 2024
The quietness of the locale, makes up for the lack of wifi.
Comment from Hotel Management
3 Apr 2024 by Nancy Y., Hotel Management
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6
