Ratings based on 965 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
I love it and the staff
by A verified traveler from Raleigh
Posted 11 Jun 2024
We loved the property! Great location. We will definitely be back the next time we are in Chicago!
Comment from Hotel Management
12 Jun 2024 by Front Desk, Hotel Management
Thank you so much! We cannot wait to welcome you back!
by A verified traveler from Batesville
Posted 10 Jun 2024
Best location, excellent facilities, highly recommended
Comment from Hotel Management
12 Jun 2024 by Front Desk, Hotel Management
Thank you so much! We cannot wait to welcome you back!
by A verified traveler
Posted 10 Jun 2024
We had a fantastic time! We felt so spoiled when introduced to this hotels "turning down" of the rooms. Now our expectations are much higher for a resort. Thank you kindly!
Comment from Hotel Management
12 Jun 2024 by Front Desk, Hotel Management
Thank you so much! We cannot wait to welcome you back!
by A verified traveler
Posted 7 Jun 2024
Upscale
Comment from Hotel Management
7 Jun 2024 by Front Desk, Hotel Management
Thank you so much!
by A verified traveler
Posted 2 Jun 2024
The air conditioning did not work in my room and I had to call 3 times the first night about it. First, they said it can be centrally controlled and they would set the temperature to cool—I waited almost two hours with no change, then, called again, they sent Engineering up who said the filters were totally clogged and changed them, two hours later no change in temperature—it’s 2am at this point—I call and they offer to bring fans or that I had to pack up my things and change rooms. Horrible night. I ultimately changed rooms (down grade from my club level) where I was parking garage adjacent and a car alarm went off all night. The new room, at 2:30am, an engineer walked right in to change filters—not a great feeling for a single woman traveling. The only positive of the trip was the club lounge that had attentive service. The stay was horrible. All the rooms are loud like there’s no barrier btw the hotel and outside traffic, voices, and noise.
Comment from Hotel Management
3 Jun 2024 by Front Desk, Hotel Management
Thank you for taking the time to tell us about your experience at The Langham, Chicago.Furthermore, we apologize for our service shortcomings you experienced with the cooling of the room. I can completely understand your frustrations and the fear of being a single woman traveler. We certainly appreciate your feedback. Rest assured I have communicated your comments with our management team to improve services.Please reach out to our front office management team the next time you stay with us as we will personally oversee your reservation.
by A verified traveler
Posted 1 Jun 2024
Was one of the best hotel experiences I’ve had
Comment from Hotel Management
3 Jun 2024 by Front Desk, Hotel Management
Thank you for the kind words! We cannot wait to welcome you back!
by A verified traveler
Posted 1 Jun 2024
Fantastic stay
Comment from Hotel Management
3 Jun 2024 by Front Desk, Hotel Management
Thank you!
by A verified traveler
Posted 31 May 2024
We stayed in a club room that allowed for Club Access. Highly recommend this route! Food (and the views) in the Club was amazing and it was the extra special touch. Pool was also great - huge! And the staff were all friendly. Beds were comfortable, great view from the room. Best shower I’ve ever had in a hotel. 5 stars!
Comment from Hotel Management
3 Jun 2024 by Front Desk, Hotel Management
Thank you for the very kind words! We cannot wait to welcome you back!
by A verified traveler
Posted 27 May 2024
Stile, breakfast, location
Comment from Hotel Management
29 May 2024 by Front Desk, Hotel Management
Thank you for your review!
