Ratings based on 2,188 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Perfect
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 17 Jun 2024
Loved the property, just wish they had flavored creamer for the coffee 😊
by A verified traveler from Jonesboro
Posted 17 Jun 2024
by A verified traveler
Posted 16 Jun 2024
The room was like a loft which was cool. Good price for the location.
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Heather, thank you for your kind words. Aloft Chicago Mag Mile is delighted to hear that you enjoyed the unique loft-style room and found the location to be a good value. We're looking forward to welcoming you back!
by A verified traveler
Posted 12 Jun 2024
Everything was perfect!
Comment from Hotel Management
14 Jun 2024 by Customer Service, Hotel Management
Jason, the entire team at Aloft Chicago Mag Mile is delighted to hear that everything was perfect during your stay! We're looking forward to welcoming you back again soon.
by A verified traveler
Posted 12 Jun 2024
Nice stay
by A verified traveler
Posted 12 Jun 2024
Breakfast option was not really what I’d consider breakfast it was prepackaged sandwiches I could have used that extra money for coffee or something real to eat.
Hotel double charged me for parking.
Employee’s were awesome very nice and accommodating!
Wires were crossed and rude member of housekeeping knocked on my door stating I didn’t have late check out and owed $150 she was loud and wrong and issued no apology as it was embarrassing to be but other then that it was agreat stay! Location employees decor and room itself was good
Comment from Hotel Management
13 Jun 2024 by Customer Service, Hotel Management
Aja, thank you for sharing your experience. Although the breakfast didn't meet your expectations and there was a misunderstanding with parking charges and housekeeping, it’s wonderful to hear you found our team members to be accommodating and enjoyed the location, décor, and your room. Your feedback is valuable, and the issues mentioned will be looked into. We appreciate your constructive comments and hope to enhance your next stay.
by A verified traveler
Posted 10 Jun 2024
The staff was mostly unhelpful. The nicest people were the valet, bartenders, maintenance and the DJ. You really don't get much for your money and it is not as super fancy/modern as they say. I would never stay there again. Small rooms, barely amenities, 12 channels on the TV, have to use your card for everything, staff is indifferent.. no thanks when you can go across the street for a better stay at the same price.
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Gabriel, thank you for sharing your feedback. It's great to know you appreciated the efforts of our valet, bartenders, maintenance team, and DJ. We are sorry you felt the room and amenities did not meet your expectations and will review your comments to improve. We hope you find a stay that better suits your preferences in the future.
by A verified traveler
Posted 8 Jun 2024
Great location. Average hotel. Some staff were extremely friendly and polite while others seemed like they would rather be elsewhere. The person who checked us in was not inviting, was very quiet, and just seemed like he didn't want to be working front desk. We checked in on a Wednesday so it wasn't super busy.
Rooms are average. The bathroom door is terrible, it is a barn style door that is loud to open and close. Sitting on the bed I could see through the crack of the door into the bathroom and because of the mirror reflecting, I could see everything except the toilet.
The lobby is a nice set up and my daughters loved the robot. Valet is quick and friendly.
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Hello Heather,Thank you for sharing your insights. We are pleased you enjoyed our great location and the unique setup of our lobby. It's wonderful to hear your daughters loved the robot and that the valet service was quick and friendly.However, we regret that your experience with our check-in and the room did not meet your expectations. We value your feedback and will take it into consideration to enhance future stays.We hope you'll give our team another opportunity to provide a more seamless experience in the future.Best regards,Aloft Chicago Mag Mile
