Ratings based on 996 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Good
by A verified traveler
Posted 18 May 2024
This was a really nice hotel in a great area with tons of restaurants, well lit up streets and easy walking in the downtown River North area. The hotel itself was lively on the ground floor with its bar and restaurant and the room was clean and well laid out and quiet overall The bed/pillows were really, really comfortable. I would stay here again anytime.
by A verified traveler
Posted 18 May 2024
Very professional and helpful. Restaurant that’s connected was a little pricy but well worth it!
by A verified traveler
Posted 15 May 2024
Excellent location!
Comment from Hotel Management
16 May 2024 by Lorenzo, Hotel Management
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.
by A verified traveler
Posted 15 May 2024
I have stayed at this property before and everything was perfect.
Comment from Hotel Management
16 May 2024 by Lorenzo, Hotel Management
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.
by A verified traveler from Farmington Hills
Posted 15 May 2024
If you’re not into sleeping and like a lumpy bed on a trip and enjoy noise of hearing fire trucks, loud music and cars all night until 3a, this is the place for you. I would not recommend this hotel.
Comment from Hotel Management
16 May 2024 by Lorenzo, Hotel Management
Thank you for taking the time to share your experience. Your insight and feedback is very helpful and we thank you for bringing this to our attention, we will be sure to share it with the rest of our team here. We do understand that our location is in the epicenter of a lot of nightlife, which can have its pros and cons for our guests. We have accumulated a lot of tools to assist guests that are inconvenienced by the energy of the area. Our guests' comfort is one of our top priorities. We hope to have you back as our guest sometime in the near future for a better experience.
by A verified traveler
Posted 13 May 2024
Loved it!!
Comment from Hotel Management
16 May 2024 by Lorenzo, Hotel Management
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.
by A verified traveler from Jacksonville
Posted 13 May 2024
Overall had a great stay & enjoyed the view from my hotel room.
Comment from Hotel Management
16 May 2024 by Lorenzo, Hotel Management
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.
by A verified traveler
Posted 13 May 2024
Property was clean. Check-in was fast checkout was easy. Staff was super friendly and helpful and prompt. That was very comfortable.
Comment from Hotel Management
16 May 2024 by Lorenzo, Hotel Management
Thank you for taking the time to review your recent stay. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.
by A verified traveler from BOSTON
Posted 13 May 2024
The property is conveniently located near numerous restaurants. The staff was extremely friendly. However, the room was very dusty!!! There was pet dander all over the towels, blankets, and floor. Every day, I bought Claritin from the front desk. I inquired about getting another room because of this, and was told there were none available that were similar to the one I was currently in. I was told they would send housekeeping to my room, but they never arrived. I believe that if hotels allow pets, they must ensure that the room is thoroughly cleaned before the next guest arrives. I was unable to sleep comfortably throughout my stay due to severe allergy attacks. If you have allergies to pets, dust, etc. PLEASE FIND OTHER ACCOMMODATIONS.
Comment from Hotel Management
16 May 2024 by Lorenzo, Hotel Management
Thank you for taking the time to review your recent stay at our hotel! We are disappointed to hear that the service during your stay was not up to our standards. All of our rooms are vigorously cleaning, even more so after a pet has been present. Please accept our sincere apologies for the inconvenience. We have addressed this internally, and we will make sure that situations like this are handled differently in the future. Thank you again for sharing your experience, and we hope to see you back at our hotel for a better experience.
