Ratings based on 55 Verified Reviews
4.6 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Feb 2024 on Hotels
Rosa and her team made us feel at home. Excellent service. I recommend it
by A verified traveler
Great hotel.
Posted 3 Dec 2023 on HotelsVery nice and cozy hotel where you feel like home.
by A verified traveler
Posted 22 Jul 2023 on Hotels
Comment from Hotel Management
14 Sep 2023 by Maria, Hotel Management
Apreciada RuthSi nos indica que le resulto desagradable en nuestro hotel, nos ayuda a mejorar y dar un mejor servicio.Un saludo
by A verified traveler
Posted 11 Dec 2019 on Hotels
Comment from Hotel Management
12 Dec 2019 by ana, Hotel Management
muchas gracias por su valoración. Ha sido un placer
by A verified traveler
Treat Yourself Right-Book at El Torreon and Enjoy
Posted 18 Apr 2019 on HotelsWe got extremely lucky with our stay at El Torreón de Navacerrada. We booked the hotel based on location and after reading reviews provided by previous visitors to the hotel. They were spot on, since the hotel is warm and inviting and the genuine attention by the staff to make sure we were comfortable and informed of the local area was over the top helpful. We enjoyed with the nice touches the hotel provided with specialized soap, candies throughout and fruits placed in various location with the hotel was a nice treat. The host of the hotel and assistance come Anna deserves a special shout out for making us feel welcome. I should note that we forgot a jacket upon check out and she arranged to have it mailed to our home in Madrid. We offered and hoped to pay for this, but she refused, which is beyond the customer service standard we have been accustomed to. So, the city of Navacerrada is well work it for a weekend or longer with a lovely downtown within a short walk from the hotel and our trip was topped off with an all around terrific experience at El Torreon. We will be back, but only when we can get a confirmed booked at this hotel.
Comment from Hotel Management
13 Jun 2019 by ana, Hotel Management
Estimado Pablo
¡Muchas gracias por tomarse el tiempo para comentar su estancia y por calificarnos con la puntuación más alta!
Nos complace saber que tuvo una excelente estancia con nosotros y que realmente valora nuestra ubicación, y el servicio recibido.
Espero darle la bienvenida muy pronto.
¡Atentamente!
Ana
by A verified traveler
Posted 14 Oct 2018 on Hotels
Thank you Anna for great welcoming weekend ! :)
Comment from Hotel Management
29 Oct 2018 by ana, Hotel Management
Muchas gracias a vosotros, ha sido un placer.
by A verified traveler
Clean and Comfortable
Posted 13 Oct 2018 on HotelsHotel Reception was entirely in Spanish; I was able to navigate the process knowing only English. Clean and comfortable room. They even offered to carry my luggage. From what I understand, children are not allowed on the property; this is likely to ensue comfort of the other guests as the property is half hotel and half restaurant. I did not get a chance to try the breakfast as it starts at 9am and I needed to leave around 8am each morning.
Comment from Hotel Management
26 Oct 2018 by ana, Hotel Management
Muchas gracias Daniel, ha sido un placer. Saludos
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 14 Feb 2023
Exelente
by A verified traveler
Hotel encantador en Navacerrada
Posted 13 Sep 2021 on HotelsPasamos la noche del sábado y todo fue perfecto desde el primer minuto.
Es el rincón ideal para disfrutar con tu pareja. Romántico y tranquilo.
Todo el personal muy profesional y amable.
En cuanto al restaurante, la comida estaba riquísima, elaborada con productos de primera calidad.
Estamos deseando volver.
Comment from Hotel Management
13 Sep 2021 by Gracias , Hotel Management
Muchas gracias Ana por su evaluación y comentarios, estaremos encantados de volver a verles. Un saludo
