Ratings based on 295 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
I was extremely happy I booked this property for our family get away. When I entered the room it was nice and cozy. The staff at reception was so helpful and understanding. Overall I loved my stay will be staying here in future. The property is well looked after in terms of cleaning and every other facility. I definitely recommend this property to other travellers. One more thing parents with kids will love the little play area this place has for kids. my 6 year old was in the play area that’s with the guest lounge and it had a nice fireplace just too amazing for this colder mornings.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
31 May 2024 by vicki, Hotel Management
so happy you enjoyed your stay with us we so do hope you come back again enjoy the rest of your holidays
by A verified traveler
Posted 15 Apr 2024
The property was well located for the Tongariro Crossing shuttles, and good information was provided about local facilities. It was a shame that my own stay wasn’t a positive one - I spent one morning chasing a mouse around the room and was told there wasn’t anything they could do. Any aerosols used set off an alarm that woke everyone up at 6am. I feel like I massively overpaid for what felt more like a hostel experience.
Comment from Hotel Management
19 Apr 2024 by Andrea, Hotel Management
Thank you for your feed back. We are a rural property with winter knocking on the door. Its great that you told us about the mouse - I suspect he is trying to find somewhere warm. Aerosols and Fire alarms its a shame the aerosols set the alarms off, glad it was a can of deodorant and everyone is safe and sound
by A verified traveler
Posted 22 Feb 2024
We enjoyed our one night in National Park.
Comment from Hotel Management
22 Feb 2024 by Andrea, Hotel Management
Fabolous and thank you. We are a short drive away from the Dual Heritage Tongariro National Park and an ideal place to explore and discover
by A verified traveler
Posted 8 Feb 2024
We booked a room in the lodge, and we rather disappointed in the room. The listing and the description did not match the room. The Expedia listing stated room was double with single (although the bed was listed as queen, it was not). The "single" was a bunk bed, and it made the room extremely cramped - and hard to move around. The listing should be more accurate, and clearly state that the rooms in the lodge share a bathroom at the end of the hall. The room was clean and well kept, but very cramped. Another room we saw in the lodge had only one bed and that configuration would be much better than the one we booked.
Comment from Hotel Management
8 Feb 2024 by Andrea, Hotel Management
Thank you for pointing out our lodge room features. We are happy with Expedia breakdown of our Lodge rooms Looking at the listing this is what Expedia promote: Standard Room, Shared Bathroom, Garden View9.2/10 Wonderful1 Double Bed and 1 Twin Bunk BedFree WiFiFree self parking12 sq mThe room you peered into was ensuite room which is a Queen bed own bathroom
by A verified traveler
Posted 6 Feb 2024
This is a hikers/skiers place — very basic but great location and reasonable price. We had a 2-bedroom unit— queen in one, two singles in other. Small living space included a good little kitchen. Right in the heart of the village so good access to everything. Beds were pretty soft, but passable. We’d stay there again given the great access. Pretty clean and pretty quiet.
Comment from Hotel Management
7 Feb 2024 by Andrea, Hotel Management
Great feedback and thank you. We have been and still are investing in the two bedroom apartments. New appliances- Oven/stove/ Dishwasher, Extractors, Bedcaps, Carpet , new couches & Queen beds are on the way. Investing in the bathroom set up also.
by A verified traveler
Can improve on hardware, but fantastic staff.
Posted 5 Feb 2024 on HotelsGreat to have them drop us off at the train station at the end of our atay. They were also kind enough to let us check out later as our train left at 3pm.
Vicky is passionate about her job and is very caring and friendly. Efficient and no fuss.
The onky draw back is the the apartment we stayed has 2 levels, and going to the bathroom at night means negotiating steps which is not user friendly for the aged and the young. The heater in the sitting room is also very noisy and the sofa-bed is broken. Due to the above in-room issues, my husband didn't rest well. Otherwise it will be a five star.
Comment from Hotel Management
5 Feb 2024 by andrea, Hotel Management
Hello, Thnak you for your feedback we do have a great team on board we all love what we do. Sorry to hear about our Gas heater they warm the room fast. Yes in did our couches are ready to go, not long and our new couches will be here.
by A verified traveler
Great hotel
Posted 29 Jan 2024 on HotelsGreat hotel, in great location
Friendly helpful staff. Highly recommend. Will definitely return to this hotel
Comment from Hotel Management
1 Feb 2024 by Andrea, Hotel Management
Thank you for choosing to stay and explore the Tongariro National Park- we are super close to all the hikes and bike rides in the area
by A verified traveler
Posted 7 Jan 2024
Beautiful! I stayed in a king pod, it was fantastic. It was spacious, clean, had a fridge, microwave and kettle. The lady at check in was very friendly and helpful. Highly recommend!
Comment from Hotel Management
1 Feb 2024 by Andrea, Hotel Management
Lovely to hear and thank you
by A verified traveler
Posted 21 Dec 2023
Comment from Hotel Management
3 Jan 2024 by Andrea, Hotel Management
Thank you for your fabulous 5 out of 5 stars
