Ratings based on 80 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Very warm and cozy accomodation. Excellent location. Amazing views and the best part was the host Mary
Very pro active with communication. Even gave us plenty of time to check out.
We would love to stay here again.
Comment from Hotel Management
18 May 2024 by Mary, Hotel Management
Thank you so much for taking the time to write your very kind review Nazia. Also, thank you for choosing to stay with us, we really appreciate it, it was an absolute pleasure.
by A verified traveler
Posted 8 May 2024
Hospitality was excellent very attentive and communicative. The rooms were warm and cosy, beautiful views of Mt Ruapehu would recommend !
Comment from Hotel Management
8 May 2024 by Mary , Hotel Management
Hello Krista, We really appreciate you taking the time to leave your positive review, thank you very much and thank you for staying with us, it was an absolute pleasure.
by A verified traveler
Posted 1 Apr 2024
Excellent location. Our unit had very good views of all three volcanoes and we were lucky with the weather.
The property is a little bit dated but was worth the price.
We would consider returning in the future.
Comment from Hotel Management
3 Apr 2024 by Mary, Hotel Management
Thank you very much for your review Alnoor. It really was an absolute pleasure having you and your lovely wife stay with us. We are so happy the weather was kind and you were able to enjoy the many nice walks we havein the Tongariro National Park. All the best to you both. We hope to see you again in the future.
by A verified traveler
Posted 4 Mar 2024
Unable to use wifi
Comment from Hotel Management
4 Mar 2024 by Mary , Hotel Management
Hi Suyoun, we spoke face to face when you checked in and I gave you advice regarding the hikes in the area. You wrote down my personal mobile so you could text or call me if you needed assistance.Our staff access the wifi daily so they can view which rooms they need to service. Sadly I never heard from you, for if I had, I would have been more than happy to assist you with accessing the wifi. Thank you for staying with us.
by A verified traveler
Posted 25 Feb 2024
The property is quite old. We were at 2nd floor with the mountain view, which was good. Parking was at rear of buliding, a bit inconvenient. The building is just adjacent to the highway, it was noisy and many big trucks handover drivers.
Comment from Hotel Management
25 Feb 2024 by Mary, Hotel Management
Hello Howard, thank you for your review and sorry to hear it was noisy for you. We are the only property with full views of the mountains, happy to hear you enjoyed the views. It was a pleasure meeting you.
by A verified traveler
Posted 30 Dec 2023
This is an older very traditional property that is currently undergoing renovations. Although it's very much in need of an update, the manager & staff do a fantastic job keeping it clean, warm & comfortable. The check-in procedure is via looking for your name on a list on the door, with the key being in your room. That's absolutely fine especially if arriving late, but our personal preference is to see a person at check-in. We had a wonderful stay & Mary the manager couldn't have been more delightful 😊
Comment from Hotel Management
25 Feb 2024 by Mary, Hotel Management
Thank you very much for taking the time to leave your review Glyn, it was an absolute pleasure meeting you and we really appreciated you staying with us.
by A verified traveler
Posted 16 Nov 2023 on Hotels
Comment from Hotel Management
17 Nov 2023 by Mary , Hotel Management
Hello Robert, Thank you very much for your kind rating. It was an absolute pleasure meeting you and having you stay with us. We wish you all the best on your travels.
by A verified traveler
Posted 5 Nov 2023 on Wotif
Comment from Hotel Management
6 Nov 2023 by Mary, Hotel Management
Hi Prabhjot, it was an absolute pleasure meeting you both.Thank you very much for staying with us and thank you for your feedback rating, we really appreciate it. We hope you enjoy the remainder of your holiday here in New Zealand.
by A verified traveler
Posted 17 Sep 2023
Comment from Hotel Management
18 Sep 2023 by Mary, Hotel Management
Hi Tayla, thank you so much for your positive rating and thank you for staying with us, we really appreciate it.
by A verified traveler
Posted 10 Aug 2023
Good view
Comment from Hotel Management
10 Aug 2023 by Alpine Chalets, Hotel Management
Thank you for your positive review Muhammad and thanks for staying at our place, we really appreciate it.
