Ratings based on 103 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
2.8 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Management, Hotel Management
Good Day Mrs. Seapno,Thank you for your kind words.
by A verified traveler
Posted 22 Apr 2024
Joke of a hotel, walked into bed bugs, cigarette holes in sheets, no microwave, no TV remote, no comforter, and a broken chair. Hotel smelled of urine in every halfway. Staff has 0 accountability and is trained to escalate guest issues rather then solve them. I travel monthly for work and have never had such an horrible experience. Avoid WASTING money at this establishment at ALL costs.
Comment from Hotel Management
27 Apr 2024 by Management, Hotel Management
Thank you for your feedback...........
by A verified traveler
Posted 6 Apr 2024
We had a lovely view of the waterfront and the service was great!
Comment from Hotel Management
6 Apr 2024 by Management, Hotel Management
Excellent!! I will share this with the team.Thank you Anna.
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
6 Apr 2024 by Management, Hotel Management
Good Day Mrs. Ear,I'm so happy to hear you were please with your stay here with us. We look forward to having you back hopefully soon.Best Regards
by A verified traveler
Posted 24 Mar 2024
The building looked huge from the freeway. Looked like a reputable place. Up close the building was run down. Dirty, graffiti all over. The parking lot was covered but there were homeless individuals inside. We asked if we needed a parking permit. We were told it was not We felt unsafe.
the clerk checking us in was more interested in a karaoke event happening in the lobby than us. We got to our room and the noise from the freeway was so loud. There was a note on the door that we had to be gone from 11-3:00 because they were exterminating for roaches. they did not disclose this at check in we learned it from the note taped to the door. The room itself was clean. However there was no shampoo or toiletries in the bathroom. Something you just kinda expect. The bathtub was clean but the fixtures were water stained and old. The beds suited their purpose. The sheets smelled weird it might have been an unfamiliar fabric softener so I’d chalk that up to my own sensory issues. In the morning we could see light coming through the door frame there was a good 1/8 inch gap around the door. Now wonder the room was so noisy. We got out of the room and went about our day. We said nothing about the state of our room. We just went about our day. We received a phone call at 12:30 telling us that our stuff had been moved and that we could pick up our new keys when we got back to the hotel.
I felt unsafe. It felt light a housing project rather than a hotel.
Comment from Hotel Management
24 Mar 2024 by Management, Hotel Management
Good Day Mr. Cheney,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. Best Regards
by A verified traveler
Posted 23 Mar 2024
Interesting experience but to avoid if possible. We stayed there for five nights. The tissue/Kleenex ran out after the first night and was neve replenished. It is an unbelievable story that Front Desk/House Keeping did not have any more tissue/Kleenex. Every night we had to ask for towel and would get only one except the second to the last night where there was none. We were told residents keep taking towels. Who would take towels that are paper thin? Not sure if it is common now in the San Diego area but this hotel does have quite a interesting group of residents.
In the middle of every night, we could hear loud noise from dirt bike drag racing, and loud colorful language, aka, swear words, being used by some residents having a discussion outside our room.
Comment from Hotel Management
24 Mar 2024 by Management, Hotel Management
Good Day Mr. Liu,Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.Best Regards
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
6 Apr 2024 by Management, Hotel Management
Good Day Maggie,We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll commit to doing better. Thank you for sharing this feedback.Best Regards
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
16 Mar 2024 by Management, Hotel Management
Good Day Chairez,I'm so sorry we didn't meet your expectations during your last stay here with us. Is there anything in detail you can share with us to help us better understand where we can improve? Feel free to let us know.
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
1 Mar 2024 by Management, Hotel Management
Thank you for your feedback with us. Is there anything specific you would like to share? Let us know how we could make this 3 into a 5 star review.Best Regards
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
18 Feb 2024 by Management, Hotel Management
Good Day Mrs. Gacheru,Thank you for sharing this feedback with us. Sorry we feel short of reaching our 5 of 5 goal with you. Please feel free to share more detail at anytime so we can get to the heart of how we can better serve you and meet your expectations in the future.Best Regards
