Ratings based on 358 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jeffersonville
Posted 26 May 2024
Comment from Hotel Management
29 May 2024 by GM, Hotel Management
Thank you for choosing Fairbridge
by A verified traveler
Posted 11 May 2024
The staff was very friendly.
Comment from Hotel Management
13 May 2024 by GM, Hotel Management
Thank you for choosing Fairbridge Inn for your stay.
by A verified traveler
Posted 8 May 2024
Very nice for the rates
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Thank you for choosing fairbridge for your stay.
by A verified traveler
Posted 3 May 2024
There was a huge hole in the wall behind the door; the comforter was very dingy; the door had a hole in it which was patched over with clear tape; had to purchase any extra toilet paper; toilet seat was practically disengaged from the toilet; lighting in the room was dark; the towels were thin and small; the shower was not handicap accessible I had to step over the bathtub; the only place to hang your clothes was in the bathroom which was very unsanitary.
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
We do apologize for the inconvenience. And are working on correcting theses issues. Thank you for choosing fairbridge inn for your stay.
by A verified traveler
Posted 2 Apr 2024
By far my worst experience as a traveler nothing went right the only upside is the staff was extremely nice under the circumstances but expedia really need to update info on booking at this spot they close at 11 pm there is no 24/7 deskhelp here and not one room look like photos being shown .i was changed to 3 different rooms to only end up in a room with a fllooded floor from air conditioning leak and stopped up sink the property offers No Refunds period.
Comment from Hotel Management
2 Apr 2024 by GM, Hotel Management
We apologize for the inconvenience. And are currently working on the issue. We do thank you for your 2 night with us at fairbridge Inn Express.
by A verified traveler
Posted 28 Mar 2024
Staff was very prompt and courteous!!!
Comment from Hotel Management
28 Mar 2024 by GM, Hotel Management
Thank you for kindness And we appreciate you for choosing Fairbridge for your stay. Have a wonderful day.
by A verified traveler
Posted 13 Mar 2024
Won't come back...charged my card an extra $32. And insisted on a cash$50 deposit... which hopefully ill get back ... seems like a shady part of town...
Comment from Hotel Management
14 Mar 2024 by GM, Hotel Management
No ma'am you were only charged for one night. The 32 is what Expedia paid us.. That is what I was explaining to you yesterday. And thank you for choosing Fairbridge Inn for your stay.
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
6 Mar 2024 by GM, Hotel Management
Thank you for your feedback.We most thankful you enjoyed your stay with us.
by A verified traveler
Worst Case Of Service Ever
Posted 24 Feb 2024 on HotelsComment from Hotel Management
24 Feb 2024 by GM, Hotel Management
We do apologize for any inconvenience and do thank you for choosing fairbridge inn express for your stay!!
by A verified traveler
Average
Posted 19 Feb 2024 on HotelsHad to change Rooms the toilet overflow the room.
Comment from Hotel Management
19 Feb 2024 by GM, Hotel Management
I do apologize for the inconvenience and we are worrking on this issue! But we do thank you for choosing fairbridge inn express for your stay!
