Ratings based on 389 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
This was a great hotel. The only complaint is that the beds were a little soft, but that is a personal preference.
by A verified traveler
Posted 8 May 2024
Lovely stay in every way. Staff incredibly helpful and kind.
by A verified traveler
Posted 4 May 2024
Good quality stay. Best location and view.
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 30 Apr 2024
Real nice, friendly staff
by A verified traveler
Posted 17 Apr 2024
Very poor customer service. Latam cancelled our flight and the hotel refused to do a refund. They have ignored contact through expedia for two weeks and finally said no refund. I wouldn't recommend booking here. Property manager avoided contact with exedia. The latam flight cancellation was beyond my control and I was not able to make my reservation. I did contact the hotel as soon as I knew of the flight cancellation. I went to the hotel in person to also explain and they give you the run around about how expedia must do the cancellation but in fact they are responsible and just ignor expedias attempts of contact. I was told in writing a cancellation refund would be processed. I guess since people live so far away, they can just treat people like this.
Comment from Hotel Management
13 May 2024 by Hotel Costa Australis, Hotel Management
We are sorry for your experience and look forward to seeing if we can help.
by A verified traveler
Posted 6 Apr 2024
Recommend!
by A verified traveler
Posted 3 Apr 2024
nice property perfect location
by A verified traveler
Posted 27 Mar 2024
Great hotel.
by A verified traveler
Beautiful and comfortable property
Posted 26 Mar 2024 on HotelsNice clean, cosy and comfortable hotel. The room we had was a bit small. The standard rooms have parking lot views. However, the Mountain View rooms have stunning snow capped Andes views.
The hotel is overlooking the lake and Andes mountains. Location is very close to the central Plaza the Armas, restaurants and super makets.
Breakfast is mainly cold, with cold cuts, cheese, bread, cookies, cornflakes etc. The hot breakfast option is to get an omelette freshly made.
Staff and friendly and courteous. The hotel is very beautiful and clean.
