Ratings based on 444 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Great hotel & staff loved it
Comment from Hotel Management
30 Apr 2024 by Thalita Alves, Hotel Management
Dear James,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thalita AlvesCoordenadora de Qualidade Wish Natal
by A verified traveler
Posted 29 Apr 2024
Very clean. Friendly and welcoming.
Comment from Hotel Management
30 Apr 2024 by Thalita Alves, Hotel Management
Dear Karina,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thalita AlvesCoordenadora de Qualidade Wish Natal
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
21 Mar 2024 by Thalita Alves, Hotel Management
Prezado Romero,Obrigada pela avaliação, espero que possa nos visitar novamente em breve!Atenciosamente,Thalita AlvesCoordenadora de Qualidade Wish Natal
by A verified traveler
Posted 23 Feb 2024
Absolutely loved the pool, the lobby, the balcony from our room! I found the room big with a hot shower, safe and 2 large beds, large TV. My husband would say the room needed a slight redo in paint, and a bit of cleaning (front door had hand prints, AC vent had chipped paint) etc and I can say I don't disagree. All in all the room was very comfortable.
Staff were very friendly even to us NY'ers struggling to speak Portuguse. The pool staff, buffet staff, lobby staff were all so friendly.
Only gripe for me was: the unavailability of quick sandwiches, salads, etc. Maybe being americans we are used to that... To pick up a quick lunch for the room to enjoy without the formality was almost impossible. You have to go through room service (which is great don't get me wrong, but for every day it's too formal), the buffet or the malta &/or pool service. Room service didn't work for us with the QR code so we had to keep going down to order.
They have the room in this expansive resort, would be nice to just grab a drink, sandwich, coffee, or sandwich (for those traveling w/ kids) to go.
The resort is about a 10 minute taxi ride at least from the main shopping, eating out area. So, although great that it's far away the convince of quick meals to go wasn't offered. And that is tough for families used to being able to grab a quick bit without room service.
But a wonderful stay and lovely resort! We stayed for 8 days. From NY USA. Long flight to get here!!
Comment from Hotel Management
2 Mar 2024 by Thalita Alves, Hotel Management
Dear Chris,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thalita AlvesCoordenadora de Qualidade Wish Natal
by A verified traveler
Highly recommend
Posted 10 Feb 2024 on HotelsVery nice accommodations. Good, basic breakfast. Clean.
The elevator key system malfunctioned three times during my stay.
Comment from Hotel Management
12 Feb 2024 by Thalita Alves, Hotel Management
Dear Jeffrey,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Thalita AlvesCoordenadora de Qualidade Wish Natal
by A verified traveler from Jackson Heights
Posted 9 Feb 2024
Love the ocean view rooms but hotel need upgrading. I don't think I'll be back to that hotel
Comment from Hotel Management
12 Feb 2024 by Thalita Alves, Hotel Management
Prezado Marcelo,Obrigada por dedicar um tempo para compartilhar seu feedback. Lamentamos qualquer ocorrido durante sua estada conosco. Nossa maior preocupação é a satisfação dos nossos hóspedes. Vamos avaliar cada ponto e repassar sua mensagem imediatamente ao gestor responsável para as devidas correções Pedimos sinceras desculpas e nos colocamos à disposição para todos outros esclarecimentos também pelos nossos canais de comunicação por telefone, e-mail ou site. Atenciosamente,Thalita AlvesCoordenadora de Qualidade Wish Natal
by A verified traveler
Posted 23 Nov 2023
Comment from Hotel Management
24 Nov 2023 by Mayara Morais, Hotel Management
Prezada Rita,Muito obrigada pelo tempo e atenção em avaliar o nosso hotel.Ficamos muito felizes em atender às suas expectativas, esteja certa de que compartilhamos todas as avaliações com nosso time para que saibam a nossa evolução no atendimento e serviço para nossos clientes.Muito obrigada por compartilhar conosco a sua experiência e esperamos recebê-la novamente em breve.Atenciosamente,Mayara MoraisSupervisora de Qualidade Wish Natal
by A verified traveler
Posted 20 Nov 2023
The stay was very good. We were upgraded to a larger suite with a balcony and water view which was very nice. The room itself was not properly cleaned when we arrived which was disappointing but to avoid further delays I did not communicate this to the front desk so I have to be transparent about that. We found open water bottles in the mini bar and candy wrappers under the bed as well as the toilet being dirty in the bathroom. Other than that the room was fine in terms of cleanliness.
Another thing we did not like was that the sliding door to the balcony did not close properly. Even when locked there was a gap between the doors so if someone on the outside wanted to open the door they could easily slip something between the doors and unlatch the lock so every night we were tying the door latch with string so that it could not be slipped open. The hotel itself was very safe and we didn’t feel unsafe at any point, but you can never be too careful and we felt this was disappointing in terms of personal safety in the room.
Other than that we had a wonderful stay. The pool was very clean and pleasant to use, the buffet breakfast and dinner were SO delicious and we always found something new to try every morning and night. The buffet area was kept incredibly clean with consistent supervision from staff. We also utilized the spa and had a pleasant and relaxing experience. Overall we were very satisfied with our stay despite the downsides I described.
Comment from Hotel Management
20 Nov 2023 by Mayara Morais, Hotel Management
Dear Amadine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mayara MoraisSupervisora de Qualidade Wish Natal
by A verified traveler
Posted 14 Oct 2023
Hotel is very family friendly. Customer service was excellent from the moment you check in. Food had a variety of selections from Breakfast, Lunch, to Dinner. Hotel is beachfront and the views are spectacular.
Comment from Hotel Management
23 Oct 2023 by Mayara Morais, Hotel Management
Dear Elaine,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Mayara MoraisSupervisora de Qualidade Wish Natal
by A verified traveler
Posted 9 Oct 2023
Beatiful location.
Comment from Hotel Management
23 Oct 2023 by Mayara Morais, Hotel Management
Dear Keyue,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mayara MoraisSupervisora de Qualidade Wish Natal
