Ratings based on 979 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from San jose
Posted 28 May 2024
The property was just fine, but food was fatal.
Comment from Hotel Management
28 May 2024 by Qualidade Serhs Natal, Hotel Management
Hello, Mr. Bernal!Thank you for your feedback. We regret that the food did not meet your expectations. Your suggestions will be forwarded to the responsible management teams so that we can improve our services.
by A verified traveler from Pilar
Posted 16 Jan 2024
Comment from Hotel Management
18 Jan 2024 by Qualidade Serhs Natal, Hotel Management
Olá, sr. Luis!Ficamos felizes que tenham desfrutado a estadia no SERHS NATAL. Para nós, será um prazer recebê-los novamente!
by A verified traveler from Rockville
Posted 11 Jan 2024
Comment from Hotel Management
13 Jan 2024 by Serhs Natal Grand Hotel & Resort, Hotel Management
Olá, sr. Paul!Agradecemos o tempo dedicado em comentar sua estada. Lamentamos qualquer insatisfação, pois não condiz com nosso padrão.
by A verified traveler
Posted 17 Dec 2023 on Hotels
Hotel outdated
Comment from Hotel Management
19 Dec 2023 by Att: Jéssika, Hotel Management
Hello Mr. Otavio!Your feedback is very important for our growth. We hope to be able to welcome you again.
by A verified traveler
Posted 14 Nov 2023 on Hotels
Comment from Hotel Management
15 Nov 2023 by Serhs Natal Grand Hotel & Resort, Hotel Management
Olá, Agradecemos o tempo dedicado em nos avaliar. Lamentamos qualquer insatisfação, pois não condiz com nosso padrão. Seguimos em constante aprimoramento para proporcionar sempre o melhor aos nossos hóspedes.
by A verified traveler
Posted 15 Jul 2023
The property is well located with a great view. However, at arrival, I found out the two rooms were not placed together as requested during the reservation. Hotel staff had to fix the rooms locations, but took 4 hours to get it resolved. Área where rooms were located was under renovation and one of the rooms had no hot water in the showers and the other room had a cracked window and poorly maintained window.
Comment from Hotel Management
16 Jul 2023 by Qualidade Serhs, Hotel Management
We appreciate you bringing these issues to our attention as it helps us improve our services and facilities. We value your stay at our hotel and hope that in the future, you will give us the opportunity to provide you with a much more satisfactory experience.
by A verified traveler
Posted 3 Jul 2023
Comment from Hotel Management
4 Jul 2023 by Qualidade Serhs Natal, Hotel Management
Olá, sra. Juliane!Agradecemos o tempo dedicado em comentar sua estada. Lamentamos qualquer insatisfação, pois não condiz com nosso padrão. Seguimos em constante aprimoramento para proporcionar sempre o melhor aos nossos hóspedes.
by A verified traveler
Posted 2 May 2023
The staff and service is excellent. The facilities is quiet older than the pictures online. The view to the sea is perfect!
Comment from Hotel Management
12 Jun 2023 by Valdir Rodrigues, Hotel Management
Dear Mr BusolaThank you so much for your review! It is very important to hear about your experience in SERHS NATAL. Your report helps us to offer even better services. We forward it to the manager for science and adjustment. We are still at your service.
by A verified traveler
Posted 28 Mar 2023
The property is old and outdated. The room and bathroom were not clean. The hotel staff was not very helpful. We did not stay the night. We left within 2 hours of checking in.
Comment from Hotel Management
31 Mar 2023 by Qualidade Serhs Natal, Hotel Management
Thank you for taking the time to comment on your stay. We regret any dissatisfaction, as it does not match our standard. Your comments have been forwarded to the responsible management. We are constantly improving to always provide the best to our guests.
by A verified traveler
Posted 11 Mar 2023
I was probably the only American at the property at the time but I was definitely the only person of color there. The staff was great to me and made me feel welcome. The bar staff was really great! The bartender Robson was super! He made the best cocktails! Overall my stay was outstanding. The food was always good and the drinks were always right!
Comment from Hotel Management
31 Mar 2023 by Qualidade Serhs Natal, Hotel Management
We are pleased to receive your comment and thank you for taking the time to share your experience.We will continue working to make your next stay even better.
