Ratings based on 279 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from Lucena, Brazil
Great location
Posted 11 Feb 2017
Pros: The location--right on the beach
Cons: Hotel needs lots of little fixes. No room service after 10 PM and there's no place nearby to get anything.
For the price it’s not a bad hotel—not perfect, but a great location. The hotel has 166 rooms, is right on the beach and has several pools, a tennis court and they serve microbrew beer at the pool (so far so good!). A good many of the rooms have a view of the beach and the ocean (if you ask, the front desk will do their best to accommodate you if your booking did not include this).
The space could be better used. While they have some lovely antiques scattered about and the restaurant where breakfast is served has a wonderful view overlooking the beach, there are several bars and lounge areas that appear to have used to have servers that are just used for seating. The hotel in general needs a bit of TLC (there are some problems of mold, but nothing outrageous) and there is no room service after 10 PM.
We were here for Christmas vacation and the hotel was packed, but there was still adequate parking on site. Some earlier commenters noted that the hotel is a bit far from town, but it only cost about R$25 by taxi to get there, so if that’s a deal breaker, then this isn’t the place for you. Otherwise the staff were, generally, very pleasant and mostly all were helpful.
by A verified traveler
Family friendly, beautiful views of the coast!
Posted 30 Jun 2014 on HotelsThis hotel is very accommodating and location on the beach was beautiful. To get to Natal or Ponte Negra requires a cab, so be prepared to pay for that... but not an inhibitor from me staying here again. Staff was GREAT!
by A verified traveler
Posted 28 Jun 2014 on Hotels
by Madeline98 from San Francisco, CA, USA
Former Beauty
Posted 22 Jun 2014 on HotelsObviously a lovely hotel 20+ years ago, but VERY run down now. Despite the bad reviews ,we stayed 2 nights during the World Cup because there were not many accommodations for 3 adults in Natale for the US game. We paid almost $300 US per night and thought the price outrageous. The beds were marginally comfortable and the plumbing worked. The location is right on a beautiful beach and the breakfast was great and varied.
by D from California
Hotel stay
Posted 22 Jun 2014
Pros: Nothing
Cons: Pictures showing reality.
Very dirty and old hotel for the price. Towels were old and dirty, WI-FI was not working at all. A/C did not work. Elevators not working. One of the Worst experiences.
by Ariel from Santiago, Chile
Better pics than rooms
Posted 28 May 2013The hotel is offered as 4 star, but I would rank it 2.
by A verified traveler
Posted 18 Feb 2024 on Hotels
by A verified traveler
Infelizmente tivemos uma experiência ruim
Posted 2 Jan 2024 on HotelsInfelizmente tivemos uma experiência horrível em relação ao Hotel. No dia que chegamos o hotel estava infestado de moscas. Não conseguimos almoçar e o jantar também ficou comprometido. O café da manhã do outro dia continuou do mesmo modo onde as moscas tomaram conta de toda a comida que estava toda a amostra e sem condições nenhuma de higiene. Nesse dia o hotel fez uma limpeza no refeitório no que melhorou consideravelmente. O espaço físico muito bom principalmente para as crianças, bebidas também são muito boas .
by A verified traveler
Posted 1 Jan 2024 on Hotels
O Atendimento pelo telefone para reservas ou dúvidas é horrível, funcionários mal educados e nenhum um pouco prestativo, atendimento ao chegar no hotel na recepção, foi incrível atendente super educado, e prestativo, a maioria dos funcionários educados e prestativos.
O quarto deixou um pouco a desejar no tamanho, quarto seria para 4 pessoas, as camas ficaram bem juntar e sem espaço para circulação.
O All inclusive é um pouco limitado, falta opções de cervejas por exemplo, refrigerantes são em garrafas de 2l para se servir, bem chato ficar levantando pra ir buscar, os petiscos próximo a piscina são bem limitados, sem variedades e falta sabor.
Estrutura do hotel é um pouco antiga.
by A verified traveler
Posted 21 Dec 2023 on Hotels
