Ratings based on 1,385 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Staff were wonderful! Everyone was friendly and wanted to help. Loved the ride in the Golf cart! Such a nice amenity and loved the driver! She was so fun! Would have given a give except for the construction noise and mess.
Only negative was that they gave you 2 cold beverages at check in yet there was no refrigerator in the room.
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Alex, it's great to hear your positive feedback about the Sheraton Grand Nashville, including the engaging interactions you had with our colleagues and the enjoyment of our unique amenities like the golf cart ride. We pride ourselves on these aspects of the guest experience. That said, we regret any disturbance caused by the construction and sympathize with your issue regarding the cold beverages and room facilities. Your suggestions are valuable and will be considered for our future enhancements. We're looking forward to welcoming you back and exceeding your expectations next time.
by A verified traveler
Posted 19 Apr 2024
The hotel was nice. The staff was excellent. Also, the room was clean and spacious. There were major issues with construction noise and one of the elevators was being renovated which caused very long waits. I took the stairs coming down from the 14th floor, which was fine, but I needed to wait for 15 minutes at a time to get up to my room. Other than that it is a nice facility.
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Ken, it's great to hear that you found the team members of Sheraton Grand Nashville to be excellent and that your stay was comfortable due to the cleanliness and spaciousness of the room. We understand your concern regarding the renovation noises and the delay caused by the upgrade to one of the elevators. We prioritize the comfort of our guests and any inconvenience faced is certainly not expected. We look forward to having the chance to once again provide you with a smoother and more enjoyable stay in the future.
by A verified traveler
Posted 15 Apr 2024
The ‘Library’ has some Foul Smells coming from under the bar…Terrible Smells
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Dave, it's unfortunate to hear about your experience with unpleasant odors in our 'Library'. Please be assured that we attach great importance to maintaining a clean and inviting environment for our guests at Sheraton Grand Nashville. Your feedback has been noted and will be used to address the issue you pointed out. We hope to have the opportunity in the future to deliver the more comforting experience you deserve.
by A verified traveler
Posted 14 Apr 2024
This hotel was nice, super clean and close to bars. We was able to to walk to Honky Tonk Highway within 10 mins. The only negative thing was the we was unable to watch any tv because it was not working nor was their internet and stafd tried to come in and clean before our check out time but overall would recommend and would stay again.
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Jennifer, it's great to hear that you appreciated Sheraton Grand Nashville's cleanliness, convenient location, and proximity to the famous Honky Tonk Highway. We also appreciate your understanding about the TV and internet services during your stay. Please know that our team members are always on hand to assist and ensure a hassle-free experience. We apologize if any premature room cleaning disrupted your stay. Your recommendation and intention to revisit are the highest compliments we could receive. We're looking forward to welcoming you back for an even better stay.
by A verified traveler
Posted 14 Apr 2024
Major construction going on inside the hotel (was not informed of this prior to our stay). Very noisy all day, and horrible fumes. Our room was not ready on time and nothing was offered for our lengthy inconvenience, I had to ask for something for our trouble and received only a few $20 breakfast vouchers. Parking was outrageously priced. The hotel also offers a shuttle service via golf carts which would have been nice to use, however we were able to use it one day of our 4 days there, the driver refused to come and get anyone in our party the rest of the time. The elevators were also not working properly and that was a problem considering we were on the 21st floor.
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
Claudia, thank you for sharing your concerns. It's regrettable that you encountered disruptions during your stay due to ongoing renovations and experienced slight delay in receiving your room. It is our aim to communicate these types of conditions effectively to our guests, and we apologize if that was not the case. We value your feedback regarding the parking pricing and the shuttle service. Please be assured that we'll look into the matter for improvement. In reference to the elevators, we understand the inconvenience this may have caused and our maintenance team remains on-call to address such issues swiftly. We hope you give us another opportunity to better serve you in the future.
by A verified traveler
Posted 12 Apr 2024
This hotel is currently under renovation so our room had no furniture. We only had a bed and the room felt dated. The shower worked well and the water was hot.
There were only two elevators working and the hotel has 30 floors or more so the wait time to use the elevators was excessive.
Comment from Hotel Management
13 Apr 2024 by Customer Service, Hotel Management
Bathsheba, it's regrettable to hear about your experience. Renovations are indeed underway to enhance guest experiences. That being the case, we apologize if the room furnishings didn't meet expectations and that the elevator service wasn't as swift as desired due to the current project. More so, your comments about the warm shower are appreciated and we're keen to ensure all aspects of a guest's stay are positive. We hope you would consider staying with us again once these improvements are complete.
by A verified traveler
Posted 11 Apr 2024
It would have been nice to have been told the property was undergoing renovations which included parking. Had to walk a block to the hotel after parking, the inside of the hotel is being remodeled as well. I understand having to remodel, I would have liked to know before it was too late to change our reservation.
Comment from Hotel Management
13 Apr 2024 by Customer Service, Hotel Management
Jean, we appreciate your feedback. We understand your frustration about the unexpected renovations during your visit. Our aim is to continuously enhance our guest experience, which unfortunately may occasionally involve construction. We regret that the distance between the parking and the hotel caused inconveniences. In the future, we plan to offer better communication regarding any major developments that could potentially affect the stay of our valued guests.
by A verified traveler
Posted 9 Apr 2024
Room was nice. Except we reserved a King Bed.
Ended up with two double. Also Tub filled with water while showering never drained. Same with sink. Tub still full when we left.
Maybe a different place next time.
Comment from Hotel Management
10 Apr 2024 by Customer Service, Hotel Management
Bill, thank you for sharing your thoughts. It's disappointing to learn about the issues pertaining to the bed type and the bathroom facilities. We always aim to meet our guests' expectations and we seem to have missed the mark on this occasion. Your feedback has been noted to ensure we improve for the future. We hope you will reevaluate and give us another chance to provide a more fulfilling experience.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Customer Service, Hotel Management
Miriam, we're disappointed to learn that your experience fell short of expectations. We're committed to improving our services and we value your feedback. We hope to have the opportunity to welcome you back for a more satisfying experience.
by A verified traveler
Posted 6 Apr 2024
Construction going on at property . Rooms cleaned daily but not a great job . The elevators ( there were 4) , two were not working at all and the other two were slow in coming . One day there was no elevator working . No room service . Rooms need updating . People at front desk not very friendly .
Comment from Hotel Management
7 Apr 2024 by Customer Service, Hotel Management
Tamara, we appreciate your feedback and want to acknowledge some aspects of your stay that did not meet your expectations. We're mindful of notes regarding cleanliness and aspects of maintenance, and we've escalated these to the appropriate departments. Our intention is for all patrons to receive warm and welcoming interactions with our front desk team; it appears we fell short this time. No doubt, your comments will contribute significantly to improvement. Despite these issues, we hope for another chance to host you for a better experience.
