Ratings based on 1,131 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Surprise service charge.
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Terrance, we appreciate your feedback. We understand that unexpected service charges can be a concern and we aim to maintain transparency around any additional costs. We're here to assist and provide clarity where possible.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Garry, thank you for choosing to stay at the Millennium Maxwell House Hotel Nashville and for rating us! We hope that your visit to Nashville was a memorable one and that our hotel added value to your overall experience. We welcome any further feedback you may have, and look forward to possibly hosting you again in the future.
by A verified traveler from Fort Worth
Posted 25 Apr 2024
The hotel was very dirty. The staff was excellent
Comment from Hotel Management
27 Apr 2024 by Customer Service, Hotel Management
Eva, we understand your stay did not meet expectations pertaining to cleanliness, and we take your feedback seriously. It's encouraging to hear that our team members were excellent. We'll address the cleanliness issue, ensuring that our guests experience a comfortable stay in future. We hope you might choose to stay with us again to experience our improvements.
by A verified traveler
Posted 22 Apr 2024
Unfortunately, last evening and air conditioner in the facility caught on fire and the building was evacuated and we had multiple emergency equipment here. We were out of the facility for over two hours. After re-entering the Hotel, we were reassigned a different room because of water problems in the area we had checked in initially. I know they didn’t plan to have an air conditioner go bad but it was a pretty big inconvenience.
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Keith, it's regrettable to hear about your recent experience with the unexpected incident involving the air conditioning system. We understand the inconvenience you faced during this situation and the unexpected change to your accommodation arrangements. Please be assured that safety is our topmost priority and incidents of this nature are very rare. We appreciate your understanding in this matter as we navigated it. We certainly hope for another opportunity to serve you better in the future.
by A verified traveler
Posted 21 Apr 2024
Cockroaches in our room.
Requested new room which was filled with smoke.
Midnight to 4am there were drunken idiots screaming, fighting and beating on doors. Called front desk and they said they can't do anything about them.
Will not be returning.
by A verified traveler
Posted 21 Apr 2024
I like the location, which is close to Nashville without be right downtown where traffic is horrendous. They have a shuttle bus that leaves every 30 minutes or so. My room had a beautiful view of the city, except the windows are dirty so that kind of subtracted from the view. Bed was extremely comfortable and room amenities are adequate.
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Gerald, the Millennium Maxwell House Hotel Nashville is indeed renowned for its convenient location and regular shuttle service. We're thrilled you found our beds cozy and our facility well-equipped for your needs. However, your note on the window cleanliness is acknowledged. Rest assured, our team members constantly strive for excellence and your feedback is essential to our improvement. Thank you for this review, and we hope to make your future visits even more enjoyable.
by A verified traveler
Posted 17 Apr 2024
Had to change rooms before bedtime; bathtub gurgled up lots of ick and I didn’t even use the shower. First room’s phone was also totally disconnected; Had to use my cell phone to call the front desk re: the bathtub ick. Second assigned room was very nice.
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Ruth, we appreciate your insights regarding your stay at the Millennium Maxwell House Hotel Nashville. It's regrettable you faced certain inconveniences initially. Nevertheless, we're relieved the alternative accommodation met your expectations. The information provided will certainly guide us in enhancing our guest's experiences. We hope for another opportunity to provide a smoother stay in the future.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
3 Apr 2024 by The Maxwell House team, Hotel Management
Hi Gordon, thank you for staying with us and taking the time to let us know how we are doing. Wishing you safe travels
by A verified traveler
Posted 27 Mar 2024
Needs lot of maintenance. Convenience fee is a joke. Light in room did not work. Parking trrrible. Not convient. Banquet hood dry and overpriced. Hotel was overpriced feed not disclosed before bookinh
Comment from Hotel Management
29 Mar 2024 by Customer Service, Hotel Management
Hoyt, your feedback is valuable to us. We acknowledge the reported issue with the room's light and understand the parking could have been more to your liking. We also recognize your reservations concerning the fee and your dining experience. Your comments are being taken into consideration for improvement. Your opinion is crucial in helping us better our guest experience. Thank you for bringing these points to our attention.
by A verified traveler from Waverly
Posted 19 Mar 2024
Very nice stay
Comment from Hotel Management
20 Mar 2024 by Customer Service, Hotel Management
Jessica, thank you for sharing your experience at Millennium Maxwell House Hotel Nashville. We're thrilled to hear you enjoyed your stay. Your feedback encourages our team to continually provide exceptional hospitality. Looking forward to welcoming you back soon!
