Ratings based on 854 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Y
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Marloniare, Thank you for the splendid rating! It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Nashville for another spectacular escape.Yours in Hospitality,Kathryn Day,General Manager
by A verified traveler
Posted 29 May 2024
Pool
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Guest, Thank you for your high rating and for choosing to stay with us. We are delighted to know we could contribute to a moment of tranquility and well-being during your travels. Your satisfaction is our greatest reward. We look forward to welcoming you back to JW Marriott Nashville for another exceptional and revitalizing experience.Yours in Hospitality,Kathryn DayGeneral Manager
by A verified traveler
Posted 27 May 2024
Great!!
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Devin, Your feedback is incredibly valuable to us. It is wonderful to hear how much you enjoyed your stay with us. We hope to have the pleasure of serving you again at JW Marriott Nashville and provide with you another fulfilling experience.Yours in Hospitality,Kathryn Day,General Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear William, Thank you for staying at JW Marriott Nashville and for this very generous rating! We want to tailor each guest's visit, so they leave richer than when they arrived, and we are pleased to know you enjoyed your time with us. We hope you will return soon for another personally crafted experience. Until then, stay well and have safe travels throughout life's journey!Yours in Hospitality,Kathryn Day,General Manager
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Dear William, Thank you for staying at JW Marriott Nashville and for this very generous rating! We want to tailor each guest's visit, so they leave richer than when they arrived, and we are pleased to know you enjoyed your time with us. We hope you will return soon for another personally crafted experience. Until then, stay well and have safe travels throughout life's journey!Yours in Hospitality,Kathryn Day,General Manager
by A verified traveler
Posted 19 May 2024
Bed Pillows very unconfortablre and causing neck pain. Other friends who stayed here same time had same complaints about pillows.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Dr. Anita, Thank you for staying with us and for your review. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are disappointed that you found our pillows to be uncomfortable and deeply regret the inconvenience caused to you. Our front desk is devoted to making our guests feel at home, so we are sorry we were not aware of these concerns, as we would have been happy to try and address the issue. We are very grateful for your patience and for the feedback that helps us improve our future guest experience. We hope you will return as we want you to leave with replenished spirits.Yours in Hospitality,Kathryn Day,General Manager
by A verified traveler from Issaquah
Posted 10 May 2024
The only comment our group has is that the bar dining was not open until midnight on the thursday we were there. Morgan Wallen concert that night, and fro hotel staff we know that there were more than 500 guest in your hotel for that night. A good business would recognize this was not a normal Thursday night. We, along with 25 people were all in the hotel lobby at 11pm looking for food, all assuming we could eat.
Comment from Hotel Management
12 May 2024 by General Manager, Hotel Management
Dear Lida, Thank you for choosing us during your visit to Nashville while you were here for the Morgan Wallen concert. We are pleased you enjoyed your overall stay but regret not meeting your expectations in some areas. We were disappointed to learn of the frustration you and your group encountered while finding here to dine. We want to ensure that our guests have the best possible experience during their time with us, which is why we offer a variety of dining options that cater to different tastes and preferences. We appreciate your additional comments and will share this with our restaurant partners to ensure a better experience going forward. Once more, we greatly appreciate receiving your feedback, and we look forward to impressing you even more the next time you visit Music City.Yours in Hospitality,Kathryn DayGeneral Manager
by A verified traveler
Posted 8 May 2024
A wonderful experience!
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Tanya, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Nashville for another spectacular escape.Yours in Hospitality,Kathryn DayGeneral Manager
by A verified traveler
Posted 26 Apr 2024
Great property!
Comment from Hotel Management
27 Apr 2024 by General Manager, Hotel Management
Dear Dominic, Thank you for staying at JW Marriott Nashville and for this very generous rating! We want to tailor each guest's visit, so they leave richer than when they arrived, and we are pleased to know you enjoyed your time with us. We hope you will return soon for another personally crafted experience. Until then, stay well and have safe travels throughout life's journey!Yours in Hospitality,Kathryn Day,General Manager
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Director of Front Office, Hotel Management
Dear Abderrahim, Thank you for staying at JW Marriott Nashville and for this gracious rating! We want to tailor each guest's visit, so they leave richer than when they arrived, and we are pleased to know you enjoyed your time with us. We hope you will return soon for another personally crafted experience. Until then, stay well and have safe travels throughout life's journey!Yours in Hospitality,Jeffrey Lamb,Director of Front Office
