Ratings based on 950 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Way better than the place we almost stayed. No bugs.
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Mat, thank you for sharing your positive experience at Hyatt Place Nashville Brentwood. It is wonderful to hear that you had a pleasant stay. We hope to welcome you back soon!
by A verified traveler
Posted 16 Jun 2024
Clean place, friendly staff and good breakfast.
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Parth, thank you for your wonderful feedback! The team at Hyatt Place Nashville Brentwood is thrilled that you enjoyed your stay and appreciated the cleanliness, the welcoming service from our team members, and our breakfast offerings. We're looking forward to welcoming you back on your next visit!
by A verified traveler
Posted 16 Jun 2024
Nice hotel, great location
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Angel, thank you for your kind words about the Hyatt Place Nashville Brentwood. We're thrilled you enjoyed our convenient location. We look forward to welcoming you back soon!
by A verified traveler from Holland
Posted 15 Jun 2024
My husband and I were disappointed with this hotel. I expected a more classy place for Hyatt. Very dirty floor in the entryway, dead cockroack in the bathroom, torn curtains that gathered on top of the AC unit. Then there were very loud and boisterous people in the lobby that we could hear down the hall to our room. I just expected more from Hyatt.
Comment from Hotel Management
16 Jun 2024 by Customer Service, Hotel Management
Gloria, thank you for sharing your feedback. It’s disappointing to learn that your stay fell short of expectations. The details you mentioned about upkeep and noise are important for us to improve on. Your observations will be shared with our team members to address and enhance our guests’ experience.We hope you will consider giving us another opportunity in the future.
by A verified traveler
Posted 14 Jun 2024
Great location
Comment from Hotel Management
16 Jun 2024 by Customer Service, Hotel Management
Sarah, the team at Hyatt Place Nashville Brentwood is thrilled to hear you enjoyed our great location. We look forward to welcoming you back for another wonderful stay.
by A verified traveler
Posted 12 Jun 2024
Another hotel canceled my booking, which was rebooked by a third party. When I arrived around ten o'clock in the morning, instead of responding something like, "You can't check in until 3 p.m.," the lady at the front desk, despite helping other customers, could still find time to check the variability for me, who was arriving from a long overnight flight and had to spend three hours at a BNA to get a car rental opened.
Comment from Hotel Management
15 Jun 2024 by Customer Service, Hotel Management
Thai, thank you for sharing your experience. It's great to hear that our front desk team member was able to assist you and accommodate your early arrival. We appreciate your understanding and hope to welcome you back to Hyatt Place Nashville Brentwood soon!
by A verified traveler
Posted 12 Jun 2024
Excellent stay. Very nice and clean. Great breakfast
Comment from Hotel Management
13 Jun 2024 by Customer Service, Hotel Management
Jenny, thank you for your kind words! The team at Hyatt Place Nashville Brentwood is thrilled that you enjoyed your stay, found the hotel very clean, and appreciated the great breakfast. We're looking forward to welcoming you back in the future!
by A verified traveler
Posted 10 Jun 2024
Very friendly staff. Pool area was clean and well maintained. Breakfast options were great.
Comment from Hotel Management
12 Jun 2024 by Customer Service, Hotel Management
Amanda, thank you for your feedback. The team at Hyatt Place Nashville Brentwood is delighted to hear that you enjoyed our pool area and breakfast options. We look forward to your next visit!
by A verified traveler
Posted 9 Jun 2024
It’s simple and clean but does need an overhaul or a refresh. I don’t think hotels should use carpets anymore
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Tom, thank you for your feedback. The team at Hyatt Place Nashville Brentwood appreciates your comments about the cleanliness and simplicity. Your suggestion regarding the carpets will be taken into consideration as we continually look for ways to improve our guests' experience. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 7 Jun 2024
it’s upsetting to see hotel like this to start charging $9 for parking after customer already booked a room. Their parking lot has been there for years and now they decided to start making money on it. will try to avoid in the future, hotel that doesn’t provide shuttle to the airport should not charge parking or needs to specify on expedia web site
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Dmitri, thank you for sharing your thoughts. We appreciate your feedback regarding the parking charges and the availability of shuttle services. Your insights will be taken into account for future improvements. Safe travels on your future journeys.
