Ratings based on 982 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
B de f
Comment from Hotel Management
15 May 2024 by Amy Reynolds, Hotel Management
That's wonderful to hear! It seems like you had a fantastic experience during your stay. If you have any more positive feedback or if there's anything specific that made your stay exceptional, feel free to share!
by A verified traveler
Posted 11 May 2024
This is probably the worst hotel I’ve ever stayed at. Sheets still felt moist, room temp would not stay consistent, problem with the pipe in the bathroom, there was a mildewy smell throughout the entire hotel, there was a blinking light on the ceiling when we turned off the lights to go to bed that was incredibly distracting. Just seemed so run down and honestly gross. Would never stay here again or recommend to anyone.
Comment from Hotel Management
13 May 2024 by Amy Reynolds, Hotel Management
I'm sorry to hear about your disappointing experience at the hotel. It sounds like there were several issues that impacted your stay, from the condition of the room to the overall atmosphere of the hotel. It's important for hotels to address issues like moisture in the sheets, inconsistent room temperature, and unpleasant odors promptly to ensure a comfortable stay for guests. Your feedback is valuable, and we will take steps to address these issues to improve the experience for future guests. If you need assistance finding a better accommodation in the future, feel free to reach out.
by A verified traveler
Posted 11 May 2024
Everything was great
Comment from Hotel Management
13 May 2024 by Amy Reynolds, Hotel Management
I'm glad to hear that you had a great experience! If you have any more feedback or questions about your stay, feel free to share.
by A verified traveler
Posted 6 May 2024
The staff were friendly however did not follow through with fixing the A/C unit in our room (smelled of mold and everything was damn) and only cleaned the room and replenished towels 1 time, even when more was requested.
Comment from Hotel Management
8 May 2024 by Amy Reynolds, Hotel Management
It sounds like the staff at the hotel were friendly, but there were issues with the A/C unit in your room, causing it to smell of mold and feel damp. Additionally, you mentioned that the room was only cleaned and towels were replenished once, despite requesting more cleaning. I have spoken with my staff regarding this.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Amy Reynolds, Hotel Management
That's fantastic to hear! A perfect score is always great news. If you ever need assistance or have any questions in the future, don't hesitate to reach out.
by A verified traveler
Posted 4 May 2024
Very Solid
Comment from Hotel Management
5 May 2024 by Amy Reynolds, Hotel Management
Thank you for the positive feedback! We're glad to hear that you had a solid experience. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We're here to help!
by A verified traveler
Posted 27 Apr 2024
the staff was extremely nice and helpful and our room was clean and comfortable !
Comment from Hotel Management
29 Apr 2024 by Amy Reynolds, Hotel Management
Thank you for sharing your feedback about your recent stay. I'm glad to hear that you found the staff to be friendly and helpful, and that you appreciated the safety of the location. Additionally, it's great that you enjoyed the nearby Irish Pub.However, I apologize for the cleanliness issues you encountered in your room, such as the sticky carpet and the unpleasant smell from the heater/cooler. Your comments regarding these issues will be shared with the management team for immediate action and improvement.If there's anything else you'd like to share or if you have any further comments, please feel free to let me know. We want to ensure that your future experiences with us are much more enjoyable.
by A verified traveler from silver lake
Posted 22 Apr 2024
Holiday inn nashville east only fair for chain
1 check up blocked by pickup truck
2 reter on 2nd foor / rear of hotel for luggage charts
3 rear automatic door- did not work
4 3rd floor ice maker- did not work
WIFO worked
Close to internstate i40 east
Comment from Hotel Management
23 Apr 2024 by Amy Reynolds, Hotel Management
It sounds like your stay at the Holiday Inn Nashville East had some inconveniences. Issues with blocked check-up areas, luggage carts, and malfunctioning automatic doors and ice makers can certainly detract from the overall guest experience.If there's anything else you'd like to share or if you have any further comments, please feel free to let me know. We're here to help!
by A verified traveler
Posted 21 Apr 2024
Liked the convenient price.
Didn't like it was over sold online. I thought I was getting a King suite as advertised, it ended up being just 2 wide open rooms with unfinished cosmetics throughout. Our room was secluded from the others & isolated in an area that looked unsafe. We slept with a chair to the door each night. There was one sink throughout the rooms. So it was inconvenient to utilize the mini fridge & microwave with extra food. The couch was very uncomfortable and wasn't adult size, more like tiny house furniture. The TVs were like 30s" in both the livingroom and bedroom. So we couldn't utilize the space for the kitchenette and livingroom combo.
Most of the time when people get hotel rooms it's considered to be our home away from home. So the expectations aren't to spend more time going broke running around-DAILY, it's to relax & enjoy the living space & hotel.
The hotel sits on a really steep hill & the parking lot is a nightmare, it's so small. There isn't much food in distance to this hotel & it's quite close to the projects.
The staff was friendly but disconnected in the face to face or phone interactions. This hotel seems to be getting it together, but for my experience I give them a 3 in all areas because I see the potential & growth.
I do understand & appreciate the convenience of price
Comment from Hotel Management
22 Apr 2024 by Amy Reynolds, Hotel Management
Thank you for sharing your detailed feedback about your recent stay. I'm sorry to hear that your experience did not meet your expectations, especially regarding the room's condition, location, and amenities.
by A verified traveler
Posted 21 Apr 2024
The staff were all super nice. The rooms were a bit rundown. The rooms had been cleaned but not extremely well. The breakfast was good.
Comment from Hotel Management
22 Apr 2024 by Amy Reynolds, Hotel Management
It's great to hear that you found the staff to be super nice and that you enjoyed the breakfast. However, I'm sorry to hear that the rooms were a bit rundown and not cleaned extremely well. Your feedback is valuable, and I'll ensure it's shared with the management team to address any cleanliness issues and work towards improving the condition of the rooms.
