Ratings based on 982 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Great location! Easy parking. Good breakfast.
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Stephanie, we're thrilled to hear you enjoyed your stay at the Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. It's great to know our central location, convenient parking, and tasty breakfast were to your liking. Thank you for choosing us and we hope to accommodate you on your next visit to Nashville!
by A verified traveler
Posted 28 Apr 2024
The room was big with a nice layout. Bed was comfortable. Drain in shower was backing up and visibly clogged with hair that was not ours. Garbage was left in the bottom of garbage can from
Previous guests. Staff was friendly. Check in and checkout was fast and easy.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Katharine, we appreciate the time you took to share your experience at the Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. It's pleasing to hear that you appreciated the spaciousness of your room, comfort of the bed, and the efficiency of our check-in and check-out processes. We're also glad you found our team members to be friendly. However, it's regrettable that you had an issue with the shower drain and cleanliness of your room. Rest assured, we continuously strive to surpass our guests' expectations in cleanliness and will take your feedback into account. Thanks again for your review. We hope to host you once more in the future.
by A verified traveler from San Juan
Posted 25 Apr 2024
Must provide bottle opener in every room.
Noisy A/C unit.
Some members of the cleaning crew (I saw 2 men, and spoke with one of them) repeatedly bang the doors of every room while cleaning. One cannot sleep, study or work. This happened every day.
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Jose, thank you for sharing your thoughts. It appears there were some disturbances during your stay, particularly regarding the sounds from the air conditioning and the cleaning process. We appreciate you bringing it to our attention, as it allows us to identify aspects that may require fine-tuning. Regarding the bottle opener, it's an excellent suggestion that we'll consider for future guest convenience. We hope for another chance to provide a more tranquil experience next time.
by A verified traveler
Posted 25 Apr 2024
Very strong lemon odor, had breathing trouble in the room.
Was not informed of the $25 parking per night.
Need new mattress.
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Bonnie, we regret to hear about your recent experience. Your concerns about a notable citrus scent and respiratory comfort within the rooms are taken seriously. Moreover, we understand that you were caught off guard by our parking fee and had discomfort stemming from the bed quality. Our main aim is to always uphold clear communication and provide a comfortable stay, and we apologize for any inconvenience encountered. Rest assured, your feedback has been shared with our team members for review and appropriate action. We hope next time we can make your experience a more pleasant one.
by A verified traveler
Posted 19 Apr 2024
Very nice staff at the desk. The young lady was very friendly informative and available for questions and information.
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
Mary, it's wonderful to hear that you found our team members at the front desk to be friendly, knowledgeable, and reliable during your stay at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. Your kind words truly mean a lot to us. Thank you and we're looking forward to possibly welcoming you back for another visit.
by A verified traveler
Posted 17 Apr 2024
I’m not like what breakfast is good
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
Tilak, thank you for sharing your experience. We understand your mixed feelings about the breakfast offered. We appreciate your feedback as it helps us improve and continue to deliver a stay that meets the expectations of our guests. We hope you'll consider coming back to give us another chance to impress you.
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
David, thank you for this fantastic rating. We are overjoyed that your stay at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place met your expectations. We look forward to welcoming you back for yet another memorable experience.
by A verified traveler
Posted 14 Apr 2024
Didn’t like pay $25.00 to park.
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Brenda, it's regrettable to hear about your dissatisfaction with the parking fees. We aim to make clear all fees related to our amenities and services. Your feedback is important in helping us evaluate our offerings, and we'll ensure your views are taken into consideration. We hope you enjoyed other aspects of your stay at Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. We're eager to welcome you back soon.
by A verified traveler
Posted 14 Apr 2024
The hotel said breakfast but nothing was offered at the time it said breakfast would be available. The hotel charges $ 25.00 extra for parking. The bed in my room was a king but had queen fitted sheet so it kept coming off the bed, no soap dispenser in bathroom, I went down to check out and the guy behind dest had a terrible attitude, as if I was bothering him!
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
Marlene, We regret that you didn't have the expected experience, particularly with breakfast timing, supplemental charges, and bedding. Ensuring guest comfort and satisfaction is our main priority. Sorry to hear about your less than satisfactory encounter with a team member, we always strive to provide a professional and hospitable environment. Be assured, management will look into the concerns raised for a better future experience. We hope you’ll give us another opportunity to deliver the level of service typically expected from us.
by A verified traveler
Posted 11 Apr 2024
Loved the proximity to our route, and destination.
Comment from Hotel Management
12 Apr 2024 by Customer Service, Hotel Management
Joy, it's delightful to hear you appreciated the convenience of Hampton Inn & Suites Nashville-Vanderbilt-Elliston Place. We're grateful that you chose us as your lodging option for your recent journey. We look forward to welcoming you back for another enjoyable stay in the future.
