Ratings based on 962 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Such a great staff!
Comment from Hotel Management
30 Apr 2024 by GM-Sam D, Hotel Management
Thank you for the feedback on your recent stay, and we are so pleased you enjoyed your stay. We hope you will come back again very soon and stay with us again.
by A verified traveler
Posted 23 Apr 2024
Room was nice - convenient to get to the airport.
Comment from Hotel Management
24 Apr 2024 by GM-Sam D, Hotel Management
Thank you for staying with us recently, and for letting us know your feedback. We are pleased to hear that you enjoyed your stay and we look forward to seeing you again in the future.
by A verified traveler from Oak Ridge
Posted 15 Apr 2024
Convenient
Comment from Hotel Management
16 Apr 2024 by GM-Sam D, Hotel Management
We are very pleased to hear that you enjoyed your stay with us. We strive to provide great customer service and a comfortable environment for our guests. We hope you will choose to stay with us again in the near future.
by A verified traveler
Posted 14 Apr 2024
The only issue I had was the remote control didn't work in my rrom. I didn't notify the front desk since it was already later in the evening. Just would have been nice to have a working remote for the TV. My room number was 334.
Comment from Hotel Management
15 Apr 2024 by GM-Sam D, Hotel Management
Thank you for letting us know and we will quickly check it and replace if needed. We are very sorry for the inconvenience, and do hope you will come back and stay with us again in the near future.
by A verified traveler
Posted 13 Apr 2024
The coffee pot was empty during the breakfast time. Several people were waiting for coffee, but the employees seemed to be upset about something, were all talking to each other behind the front desk and couldn't be bothered to take care of guests.
Comment from Hotel Management
14 Apr 2024 by Front Office Manager, Hotel Management
I am very sorry to hear about the issues you faced while you were here. I will be looking into what occurred while you were with us and working with the staff to ensure that it does not happen again. We do hope you will come back in the future and give us another chance to earn your business.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Front Office Manager, Hotel Management
We appreciate your business, and for the feedback you sent us. We strive to provide a great experience for our guests and hope you will choose to come back again in the near future.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
11 Apr 2024 by GM-Sam D, Hotel Management
Thank you for your recent stay and for letting us know how we did. We are so happy to hear that you enjoyed your stay, and we hope you will come back again soon.
by A verified traveler
Posted 9 Apr 2024
Staff was very helpful and friendly
Comment from Hotel Management
10 Apr 2024 by GM-Sam D, Hotel Management
We are very happy to hear you enjoyed your stay. We strive to provide a great experience for our guests. We hope you will choose to stay with us again in the near future.
by A verified traveler
Posted 9 Apr 2024
Nice place
Comment from Hotel Management
9 Apr 2024 by GM-Sam D, Hotel Management
Thank you not only for your recent stay, but for sending us your feedback on your visit. We are very pleased to know you enjoyed your stay and we hope to see you again soon.
by A verified traveler
Posted 6 Apr 2024
Hard to find at night
Comment from Hotel Management
8 Apr 2024 by GM-Sam D, Hotel Management
Thank you for your recent visit and for letting us know about your stay. We appreciate your feedback, and will see what we can do to get more signage and/or directional signage to allow it to be easier to locate us. We thank you again and hope to see you again soon.
