Ratings based on 800 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami
Posted 15 Jun 2024
Great free breakfast.
by A verified traveler
Posted 15 Jun 2024
We had a terrible stay. We were on the 20th floor. The roof right above our room was being repaired started 6:50am. Using jackhammers sound was extreme it ruined our vacation. We complained but front desk and mangers didn’t care. They should have moved us to another room plus told us when we got booked.
by A verified traveler
Posted 14 Jun 2024
It would have been nice to know that there were only two options for parking. Valet or public parking which was pretty inconvenient. I was shocked it was not offered to validate the parking.
by A verified traveler
Posted 13 Jun 2024
Great location to walk to all the bars on Broadway and the music city hall of fame. Clean hotel and love the free happy hour everyday to include snacks. I would highly recommend this place.
by A verified traveler
Posted 12 Jun 2024
Comfortable beds, clean rooms, great complimentary breakfast, and happy hour. The only inconvenience was the elevators could not keep up- long elevator waits. We are not opposed to stairs at all but being on the 19th floor, we only made that trek up and down once.
Comment from Hotel Management
14 Jun 2024 by General Manager, Hotel Management
Dear Alexis,Thank you for your feedback! We're glad you enjoyed so many aspects of your stay. We apologize for any inconvenience regarding the elevators and appreciate your patience. It was a pleasure having you here at Embassy Suites Nashville Downtown, and we look forward to welcoming you back for another pleasant stay.At Your Service,Mike NelsonGeneral Manager
by A verified traveler
Posted 12 Jun 2024
by A verified traveler
Posted 10 Jun 2024
I would give perfect rating except we were there for CMA fest 4 days Thurs through Sunday which gets over midnight on Monday; woke up to find out breakfast for guests on Monday ended at 9:30 instead of 11:00 for weekends.
Comment from Hotel Management
12 Jun 2024 by General Manager, Hotel Management
Dear Stacey,Thank you for your review of Embassy Suites Nashville Downtown. We're happy to hear you had a nearly perfect stay during CMA Fest. Your feedback regarding our breakfast schedule is appreciated. We apologize for any inconvenience this caused, especially considering the late nights that often come with weekend activities. Our team is always looking for ways to improve the guest experience, and your feedback regarding extended breakfast hours for major events is valuable. We look forward to welcoming you back again soon.Best Regards,Mike NelsonGeneral Manager
by A verified traveler
Posted 10 Jun 2024
A group of 6 of us stayed in a suite and it was a perfect size ! The staff were amazing and friendly ! Very close to broadway where all the fun is :)
Comment from Hotel Management
12 Jun 2024 by General Manager, Hotel Management
Dear Jennifer,Thank you for sharing your experience at Embassy Suites Nashville Downtown! We're delighted that our suite perfectly accommodated your group, and our team is thrilled to receive your kind words about their service. Being close to Broadway, where all the fun is, certainly adds to the vibrance of our location. We can't wait to welcome you back for another fantastic stay!Best Regards,Mike NelsonGeneral Manager
by A verified traveler
Posted 9 Jun 2024
Dirty dishes sat in the hallway for over 24 hours. Wait on elevators is insanely long. The SHORTEST wait was 17 minutes. Then when using the stairs, unable to exit without room key.
Hotel is convenient, but average at best.
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Elizabeth, Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay, especially regarding cleanliness and our elevators. Your comfort and satisfaction are our top priorities, and we regret if we fell short of meeting your expectations in these areas. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. Despite these challenges, we're glad you found our hotel convenient and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Mike NelsonGeneral Manager
by A verified traveler
Posted 9 Jun 2024
The breakfast buffet was amazing!
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Jennifer,Thank you for your recent stay with us at Embassy Suites Nashville Downtown. We appreciate you taking the time to provide your feedback. Your comment about breakfast is appreciated. Come back soon!Sincerely,Mike NelsonGeneral Manager
