Ratings based on 979 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Thank you for the 4-star rating, Jeff!It's great your time at Courtyard Nashville Vanderbilt/West End was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
by A verified traveler from derby
Posted 27 Apr 2024
Just wasn’t as nice as the pictures show.
Not much around it for food options.
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Candace, we regret hearing that your expectations were not met in terms of our hotel's appearance and surrounding food options. We strive to accurately represent our amenities and location, and we appreciate these aspects being brought to our attention. Our team will continue working to enhance the guest experience and we hope for another opportunity to deliver a more satisfactory stay for you in the future.
by A verified traveler
Posted 27 Apr 2024
Breakfast here is not free - there is a hidden 50$ deposit once you arrive- very snooty
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Hayley, we regret to read that your experience did not fully meet your expectations. As you have noted, we do have a breakfast charge and a refundable deposit which are standard practices for our service type and clearly communicated in advance to avoid surprises. However, we certainly did not intend for any feelings of discomfort or dissatisfaction. It's important we provide an atmosphere that is welcoming and unpretentious for all our guests. We genuinely appreciate your feedback as it helps us improve and serve you better in future.
by A verified traveler
Posted 23 Apr 2024
The friendly atmosphere!! The room was clean and nice. It was very convenient to restaurants.
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Betty, we're excited to hear you enjoyed your stay at Courtyard Nashville Vanderbilt/West End. It's great that you appreciated the welcoming ambiance and found your room to be clean and pleasing. We're pleased that our location made it easy for you to access a variety of restaurants. Do visit us again for an equally wonderful experience.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Michelle, thank you for choosing the Courtyard Nashville Vanderbilt/West End and providing a positive rating. We're thrilled you had a pleasant experience. Looking forward to your next visit.
by A verified traveler
Posted 21 Apr 2024
Bartender was very nice. Breakfast flatbread was not cooked they way I’ve had it at every other Courtyard. It’s seemed like they added the cheese only and then dumped the toppings on top so it was difficult to eat and cheese was crispy.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
ROBERT, we're pleased to hear that our bartender provided notable service during your visit to Courtyard Nashville Vanderbilt/West End. Your feedback regarding the breakfast flatbread preparation is much appreciated. Each Courtyard has slight variations in their recipes, but we acknowledge if this impacted your dining experience and will share your comments with our kitchen team. Safe travels until your next visit.
by A verified traveler
Posted 19 Apr 2024
staff were excellent, rooms very clean, great location
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
Lynette, your kind words about the Courtyard Nashville Vanderbilt/West End brighten our day. We're delighted to know that you found our hotel rooms pristine, our location convenient and our team members excellent. We eagerly look forward to your next visit.
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Winnieee, it's wonderful to see that Courtyard Nashville Vanderbilt/West End was able to provide a five-star experience for you. For any future stays, we would like to remind you that our valet parking service, which is prominently advertised on our website and third-party booking sites, is available to all our guests. We're eagerly looking forward to your next visit.
by A verified traveler
Posted 13 Apr 2024
Change the shower heads and put a wastebasket in the bathroom.
Comment from Hotel Management
14 Apr 2024 by Customer Service, Hotel Management
Rose Mary, we appreciate you voicing your thoughts. Matters regarding shower facilities and trash receptacles have been noted by our team. As our valued guest, your comfort and convenience are our main objectives. We constantly look for ways to enhance our guest experience and your valuable feedback will help in this. Regarding parking, note that valet parking is our only option, which is clearly indicated on our website and third-party booking platforms for transparency. Thank you for staying at Courtyard Nashville Vanderbilt/West End. We hope to welcome you back soon.
by A verified traveler
Posted 11 Apr 2024
Good
Comment from Hotel Management
12 Apr 2024 by Customer Service, Hotel Management
Briggitte, we appreciate your brief and positive review of Courtyard Nashville Vanderbilt/West End. We constantly strive to ensure all guests are well-informed, noting details such as our valet parking fees on our website and third-party booking platforms. We're grateful for your patronage and hope to serve you again in the future.
