Ratings based on 312 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
Property Manager has a terrible attitude & tried to barge into my room in the morning while getting dressed. Once we addressed the issue at hand, she tried to put us out our room & threatened to call the police. Will never stay here again!
Comment from Hotel Management
24 Jun 2024 by GM, Hotel Management
Hey Michael Tolbert,Thank you for choosing to stay with us at Baymont by Wyndham Murfreesboro, located at 2230 Armory Dr, Murfreesboro, TN 37129, United States. We appreciate you taking the time to share your feedback with us. We deeply apologize for the unacceptable behavior you experienced from our property manager. Your concerns will be addressed immediately to ensure this does not happen again.Sincerely,Hotel General Manager.Baymont by Wyndham Murfreesboro.
by A verified traveler
Posted 19 Jun 2024
Other than the bathroom needing some work the overall stay was quite enjoyable
Comment from Hotel Management
20 Jun 2024 by GM, Hotel Management
Dear Edward,Thank you for choosing to stay with us at Baymont by Wyndham Murfreesboro, located at 2230 Armory Dr, Murfreesboro, TN 37129, United States. We appreciate you taking the time to share your feedback with us. We're glad to hear that overall you had an enjoyable stay. We appreciate your comments about the bathroom and will address this promptly to improve future experiences.Sincerely,Hotel General Manager.Baymont by Wyndham Murfreesboro.
by A verified traveler
Posted 18 Jun 2024
The staff wasn't overly friendly. The free breakfast was one reason I picked this hotel. We were very disappointed as it was only cereal.
Comment from Hotel Management
20 Jun 2024 by GM, Hotel Management
Hello Diana,Thank you for sharing your feedback with us. We apologize for the disappointment with our breakfast offerings and will review this issue with our team.Sincerely,Hotel General Manager.Baymont by Wyndham Murfreesboro.
by A verified traveler
Posted 5 Jun 2024
Tv did not work. Man who was in the dining area during breakfast made several women uncomfortable by hovering over them as they were trying to make breakfast.
Comment from Hotel Management
6 Jun 2024 by GM, Hotel Management
Hey Tylar,Thank you for your feedback. We're sorry to hear about your experience and will address the issue with our staff immediately. We will also ensure the TV is fixed promptly. Your comfort and satisfaction are our top priorities.Sincerely,Hotel General Manager.Baymont by Wyndham Murfreesboro.
by A verified traveler
Posted 5 Jun 2024
My room smell very bad, the carpet was never cleaned. My white socks turned black after walking in the room. I had cracked sink bathroom is dirty especially the corners of the tub and the ceiling. The mini couch was wet and soaked. Just very disgusting. It was non refundable reservation so I can not make a change. The workers here are mostly from the Middle East. The guy that takes care of the breakfast watches you like a hawk make sure you don’t take food out of the breakfast area. Just not comfortable to eat. There is a Waffle Works next to the hotel. I go there instead for breakfast because the hotel does not serve any kind of protein not even a cheap scrambled eggs. I am diabetic and I can not eat all that carbs they serve. White bread, bagels and cereals and waffles.
Comment from Hotel Management
5 Jun 2024 by GM, Hotel Management
Hey Rosita,Thank you so much for taking the time to leave us a review! We apologize for the poor conditions you experienced during your stay. Cleanliness is a top priority, and we are taking immediate steps to address the issues you raised. We regret any discomfort caused by our breakfast policies and offerings, especially given your dietary needs. Your comments will help us improve, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel General Manager.Baymont by Wyndham Murfreesboro.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by GM, Hotel Management
Hey THERESA,Thank you for your rating score. We apologize for your unsatisfactory stay. We aim to provide the best experience and hope to have another chance to make it right.Sincerely,Hotel General Manager.Baymont by Wyndham Murfreesboro.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
23 Jun 2024 by GM, Hotel Management
Hello Kevin,Thank you for your excellent rating score! Your positive response motivates us to maintain our highest standards. We eagerly anticipate your next visit!Sincerely,Hotel General Manager.Baymont by Wyndham Murfreesboro.
by A verified traveler
Posted 31 May 2024
Customer service was great.Housekeeping was the best. Very friendly.
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Andria,Thank you for sharing your feedback about your recent experience at Baymont by Wyndham Murfreesboro. Thank you for your kind words! We're thrilled that our customer service and housekeeping teams exceeded your expectations. We look forward to welcoming you back soon Baymont by Wyndham Murfreesboro.Sincerely,Hotel General Manager.Baymont by Wyndham Murfreesboro.
by A verified traveler
Posted 29 May 2024
Made a reservation and had to cancel about an hour after making reservation. Would not answer the phone for Expedia, so I Went up to the front desk and the manager here not only yelled and argued with me while talking over me, but called me a racist and pointed out to me that he was a different skin color than I and wasn’t even from this country. I’m appalled at the management here. It’s Memorial Day and I’m a marine corps veteran. I was treated with the utmost disrespect all because they did not want to refund. Still have not received my refund. This is after watching another person in line deal with the front desk difficulty in cancelation and getting his money back as well before me. Absolutely Unbelievable.
Comment from Hotel Management
31 May 2024 by GM, Hotel Management
Hey Jessica,Thank you for sharing your experience. We apologize for the unacceptable behavior exhibited by our manager. We take your feedback seriously and are investigating this matter internally. Your service as a Marine Corps veteran is deeply appreciated, and we are committed to resolving the refund issue promptly. We sincerely apologize for the inconvenience and assure you that this does not reflect our standards of service.Sincerely,Hotel General Manager.Baymont by Wyndham Murfreesboro.
by A verified traveler
Posted 29 May 2024
Easy to excess
Comment from Hotel Management
31 May 2024 by GM, Hotel Management
Dear King,Thank you for your feedback. We're glad you found our location easy to access. We appreciate your review!Sincerely,Hotel General Manager.Baymont by Wyndham Murfreesboro.
