Ratings based on 967 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sappemeer
Posted 26 Apr 2024
Staff are friendly and helpful. The rooms are run down and the furniture is old. Tv and phone did not work. Curtains are stained and the carpets are old. Poor breakfast. Quality/price is above average though, but mentioning all the problems that should be fixed for customers to book longer stays or to return.
Comment from Hotel Management
30 Apr 2024 by Dipesh, Hotel Management
Dear Abdo,Thank you for taking the time to share your feedback with us. We greatly appreciate your insights as they help us improve our services to provide a better experience for our guests.We are glad to hear that you found our staff friendly and helpful. However, we apologize for the inconveniences you experienced during your stay regarding the condition of the rooms, the non-functional TV and phone, stained curtains, old carpets, and the quality of our breakfast. Your feedback has been shared with our team, and we are taking immediate steps to address these issues to ensure that they are resolved promptly.We understand the importance of maintaining our facilities to a high standard, and we are committed to making the necessary improvements to enhance the overall guest experience. We would like to invite you back to experience these positive changes firsthand and provide you with a more enjoyable stay.Once again, thank you for bringing these matters to our attention, and we hope to welcome you back soon.Best Regards,Dipesh SubediHotel ManagerIbis Styles Canberra
by A verified traveler
Posted 12 Apr 2024
Property was convenient to our needs , except we where without hot water for 3 mornings. On the 1st morning I mentioned this to the desk , they acknowledged and said they had no other complaints and brushed it off ,as a one off. The second morning I, mentioned it again and they where apologised for inconvenience as other people where complaining. The following morning I left early and rang bell to let them know I was leaving, they told me someone would always be around, no response. I didn’t make it a big issue as in the afternoon / evening the hotwater was on. Luckily I took the opportunity. Not once did they inform me of any hot water issues , or say can we offer a complementary dinner.
Comment from Hotel Management
15 Apr 2024 by Dipesh, Hotel Management
Dear Tony,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the hot water issue during your stay. Your feedback is valuable to us as it helps us identify areas for improvement.We regret that our initial response to your concerns on the first morning was not up to our usual standard, and we apologize for any frustration this may have caused. We understand the importance of hot water for a comfortable stay and are working to ensure that such issues are addressed promptly in the future.Regarding the lack of communication about the hot water issues or compensation, we apologize for this oversight. We should have kept you informed and offered appropriate compensation for the inconvenience caused.We appreciate your understanding and patience during this time and hope that you will consider giving us another opportunity to provide you with a better experience in the future. If there is anything else you would like to discuss or if you have any further feedback, please don't hesitate to reach out to us directly.Once again, we apologize for the inconvenience and thank you for bringing this to our attention.Warm Regards,Dipesh SubediHotel managerIbis Styles Canberra
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 3 Apr 2024
Nice place to stay. Was a bit over priced for the Easter long weekend but otherwise ok.
by A verified traveler
Posted 3 Apr 2024
It's a value for price accomodation. For 246-ish AUD we had one family room breakfast.
by A verified traveler
Posted 25 Mar 2024
Staff were helpful and friendly.
No bed side tables or lights.
A bit difficult to navigate round the property.
Room numbers were not well displayed.
Comment from Hotel Management
1 Apr 2024 by Dipesh, Hotel Management
Dear Jennifer,Thank you for sharing your feedback with us. We are pleased to hear that you found our staff helpful and friendly during your stay.We apologize for any inconvenience caused by the lack of bedside tables or lights in your room. Your feedback is valuable to us, and we will take this into consideration as we continue to improve our guest accommodations.We also apologize for any difficulty you experienced navigating around the property and for the room numbers not being well displayed. We will review our signage and navigation aids to ensure a smoother experience for our guests.We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm Regards,Dipesh SubediHotel ManagerIbis Styles Canberra
by A verified traveler
Posted 21 Mar 2024
Net screen broken. TV remote was not working
by A verified traveler
Posted 18 Mar 2024
The property is a little dated with some rough finishings in the roon. However, the staff were super friendly and the hotel is in a great spot.
by A verified traveler
Posted 21 Feb 2024
by A verified traveler
Posted 1 Feb 2024 on Wotif
