Ratings based on 1,407 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Did not have any restaurant nor store
Need to get back to Narita Airport for dining
by A verified traveler
Posted 30 Apr 2024
The bathroom was very tiny, and I banged into walls although I was an average size of Japanese woman. I felt I could’ve found slightly better place with similar cost. The location was super convenient though.
Comment from Hotel Management
1 May 2024 by 東横INN成田空港新館 くちこみ担当, Hotel Management
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.However, I apologize for any inconvenience caused by having you pointed out.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.
by A verified traveler
Posted 28 Apr 2024
Easy access from/to airport
Comment from Hotel Management
28 Apr 2024 by 東横INN成田空港新館 くちこみ担当, Hotel Management
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to promote better service in the future.We sincerely look forward to your next visit.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by 東横INN成田空港新館 くちこみ担当, Hotel Management
この度は当ホテルにご宿泊賜りまして誠に有難う御座いました。又、お忙しい中時間を割いてご投稿頂きました事、重ねて御礼申し上げます。ご期待に副えない点が多数ありました事お詫び申し上げます。
by A verified traveler
Posted 26 Apr 2024
.
Comment from Hotel Management
26 Apr 2024 by 東横INN成田空港新館 くちこみ担当, Hotel Management
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。
by A verified traveler
Posted 23 Apr 2024
The hotel shuttle ran constantly between the hotel and Narita Terminals 2/3 & 1. The breakfast was great and the staff was very accommodating. The hotel had do it yourself laundry washers and dryers which came in handy after 10 day’s traveling around Japan.
Comment from Hotel Management
24 Apr 2024 by 東横INN成田空港新館 くちこみ担当, Hotel Management
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.
by A verified traveler
Posted 22 Apr 2024
Reasonable
Comment from Hotel Management
23 Apr 2024 by 東横INN成田空港新館 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
by A verified traveler
Posted 22 Apr 2024
Convenient store at the lobby.
Comment from Hotel Management
22 Apr 2024 by 東横イン成田空港新館, Hotel Management
We look forward to seeing you again.
by A verified traveler
Posted 22 Apr 2024
Clean
Comment from Hotel Management
22 Apr 2024 by 東横イン成田空港新館, Hotel Management
We look forward to seeing you again.
by A verified traveler
Posted 22 Apr 2024
Very clean
Comment from Hotel Management
22 Apr 2024 by 東横イン成田空港新館, Hotel Management
We look forward to seeing you again.
