Ratings based on 985 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
The front desk staff was helpful and the hotel is very close to train station, easy to get to Narita airport!
Comment from Hotel Management
12 May 2024 by フロント：田村, Hotel Management
Thank you for choosing Richmond Hotel Narita.We hope you had a relaxing stay with us.Thank you very much for your compliments to our front desk staff. All of us at Richmond Hotel Narita are very pleased to hear that.As you mentioned, it is only a 10-minute train ride from our hotel to Narita Airport, but we also offer a free shuttle bus service from our hotel to Narita Airport every day.The shuttle bus runs every hour starting at 6:40 AM. There are only five shuttle buses in the morning, so we can accommodate your convenience. Please let us know if there is a time that is convenient for you. Please use the shuttle bus when it is convenient for you. Please use the shuttle bus at your convenience.Finally, thank you very much for taking time out of your precious time to give us such a positive feedback.We sincerely look forward to welcoming you again.
by A verified traveler
Posted 3 May 2024
Comfortable hotel. A little dated but under going renovations so it will be much better soon.
Comment from Hotel Management
3 May 2024 by Reception: Kogo, Hotel Management
Dear guest,Thank you for your review.We feel glad to hear that you are satisfied with our hotel.We hope that you visit Richmond Hotel Narita again someday.Sincerely,
by A verified traveler
Posted 2 May 2024
Very nice and clean good location
Comment from Hotel Management
3 May 2024 by Reception: Sora, Hotel Management
Thank you for staying at the Richmond Hotel Narita.We are very happy to hear that you had a relaxing stay with us.We will continue to make every effort to meet your expectations and requests.Thank you very much for taking time out of your busy schedule to give us your valuable feedback.We look forward to serving you again.
by A verified traveler
Posted 27 Apr 2024
Good hotel for layover
Clean and nice staff 😊
Comment from Hotel Management
27 Apr 2024 by Receptionist : Sora, Hotel Management
Thank you very much for staying at Richmond Hotel Narita from among many hotels.We are glad to hear that you had a relaxing stay with us.Thank you again for your kind words of praise.We will continue to make every effort to meet your expectations and requests.Thank you very much for taking time out of your busy schedule to write this review.We look forward to serving you again.
by A verified traveler from Aldinga Beach
Posted 23 Apr 2024
Clean and friendly stay, will stay here again.
Comment from Hotel Management
26 Apr 2024 by Reception: Yamaguchi, Hotel Management
Thank you for taking the time to share this positive rating. Your satisfaction is our top priority, and we're grateful for your feedback. Looking forward to serving you even better next time.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Reception: Yamaguchi, Hotel Management
Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 rating means a lot to us. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future.
by A verified traveler from Phoenix
Posted 20 Apr 2024
Nice room and quick stay between train arrival and airport departure. Walkable from Narita station, super easy to find.
Comment from Hotel Management
20 Apr 2024 by Reception: Yamaguchi, Hotel Management
Thank you so much for your exceptional rating. We're thrilled to hear that you enjoyed your stay with us.We are indeed looking forward to your next visit.
by A verified traveler from chula vista
Posted 18 Apr 2024
Sheets were stained, and the room was dusty.
Comment from Hotel Management
20 Apr 2024 by Reception: Yamaguchi, Hotel Management
Thank you for your feedback. We’re very sorry to hear about your recent experience.We share your feedback with our team and we'll make sure it doesn't happen again.We hope you give us another chance soon, so we can share a more positive experience.
by A verified traveler
Posted 17 Apr 2024
Property was close to subway & naritasan
Comment from Hotel Management
18 Apr 2024 by Reception Yamaguchi, Hotel Management
Thank you for taking the time to share this positive rating. We will share this with the rest of the team to let them know to keep up the amazing work.
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
3 May 2024 by Reception: Sora, Hotel Management
Thank you very much for staying at Richmond Hotel Narita.Thank you also for giving us the highest rating out of five.All of us at Richmond Hotel Narita are very happy to hear that you enjoyed your stay with us.We will do our best to provide you with even better service.We look forward to serving you again.
