Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Good hotel for layover
Clean and nice staff 😊
Comment from Hotel Management
27 Apr 2024 by Receptionist : Sora, Hotel Management
Thank you very much for staying at Richmond Hotel Narita from among many hotels.We are glad to hear that you had a relaxing stay with us.Thank you again for your kind words of praise.We will continue to make every effort to meet your expectations and requests.Thank you very much for taking time out of your busy schedule to write this review.We look forward to serving you again.
by A verified traveler from Aldinga Beach
Posted 23 Apr 2024
Clean and friendly stay, will stay here again.
Comment from Hotel Management
26 Apr 2024 by Reception: Yamaguchi, Hotel Management
Thank you for taking the time to share this positive rating. Your satisfaction is our top priority, and we're grateful for your feedback. Looking forward to serving you even better next time.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Reception: Yamaguchi, Hotel Management
Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 rating means a lot to us. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future.
by A verified traveler from Phoenix
Posted 20 Apr 2024
Nice room and quick stay between train arrival and airport departure. Walkable from Narita station, super easy to find.
Comment from Hotel Management
20 Apr 2024 by Reception: Yamaguchi, Hotel Management
Thank you so much for your exceptional rating. We're thrilled to hear that you enjoyed your stay with us.We are indeed looking forward to your next visit.
by A verified traveler from chula vista
Posted 18 Apr 2024
Sheets were stained, and the room was dusty.
Comment from Hotel Management
20 Apr 2024 by Reception: Yamaguchi, Hotel Management
Thank you for your feedback. We’re very sorry to hear about your recent experience.We share your feedback with our team and we'll make sure it doesn't happen again.We hope you give us another chance soon, so we can share a more positive experience.
by A verified traveler
Posted 17 Apr 2024
Property was close to subway & naritasan
Comment from Hotel Management
18 Apr 2024 by Reception Yamaguchi, Hotel Management
Thank you for taking the time to share this positive rating. We will share this with the rest of the team to let them know to keep up the amazing work.
by A verified traveler
Posted 11 Apr 2024
For a hotel that size, i would ask for a lil more in cleanliness. The bathroom has a slight smell of sweat. Can replace the cloth slippers with thicker slippers
Comment from Hotel Management
18 Apr 2024 by Reception Yamaguchi, Hotel Management
Thank you for bringing these concerns to our attention. We are sorry that our room cleaning did not meet your expectation. Your experience is important to use, and we hope to make this right. We will continue to make effort to provide the most comfortable experience possible.
by A verified traveler from Staten Island
Posted 9 Apr 2024
Great location
Comment from Hotel Management
9 Apr 2024 by Reception: Imafuku, Hotel Management
Thank you very much for staying at Richmond Hotel Narita.We hope you had a relaxing stay with us.As you mentioned, our hotel is located a 5-minute walk from Keisei Narita Station, and there are convenience stores, supermarkets, pharmacies, etc. in the vicinity, which is well received by our guests.We would be more than happy to be a part of your wonderful travel memories.We will continue to strive for better service to our guests.Thank you very much for your kind contribution today.
by A verified traveler from Irvine
Posted 7 Apr 2024
Small room but otherwise great hotel to stay in.
Comment from Hotel Management
9 Apr 2024 by Reception: Imafuku, Hotel Management
We extend our heartfelt thanks for your review and the fantastic 5-star rating. We are absolutely delighted to hear that you thoroughly enjoyed your stay with us.Your kind words serve as a great encouragement to our staff, and we are committed to maintaining and exceeding these high standards for all of our guests.We can't wait to have the pleasure of welcoming you back on your next visit. If you have any special requests or needs, please do not hesitate to contact us. We eagerly await the opportunity to host you again.Thank you for taking the time to share your feedback.Warm regards,
by A verified traveler
Posted 22 Mar 2024
Great
Comment from Hotel Management
24 Mar 2024 by Receptionist : Sora, Hotel Management
Thank you very much for staying at Richmond Hotel Narita.Thank you also for giving us the highest rating of 5 out of 5.We will continue to strive for your satisfaction in the future.We look forward to serving you again.
