Ratings based on 976 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
The hotel staff is friendly and nice. But, the facility needs to be updated thoughtfully. As the hotel has a public bath, the hotel assumes most people go to the public bath, and no update was made on the bathroom. The room carpet and desk wallpaper are all very old, and probably nothing has been done for the last 20 years.
by A verified traveler
Posted 24 Apr 2024
There are no shops within walking distance. It’s an ok place to spend the night. There is a convenient shuttle bus that takes you and picks you up from Narita airport. The staff are professional and helpful. We stayed in the garden wing which is very outdated and our room definitely needs an update. Our room could use an upkeep.
by A verified traveler
Posted 24 Apr 2024
Loved the robes provided
by A verified traveler
Posted 23 Apr 2024
An older hotel near the airport with a good bath. And large rooms
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 20 Apr 2024
very old room and dirty
by A verified traveler
Posted 18 Apr 2024
Great place for a convenient stay with shuttles to the airport and Narita central station. The grounds are beautiful. The hotel is old but well kept, quirky and friendly staff. The onsen is fantastic, I like how they switched the section between men’s side and women’s sides on different days so you get to have different types of baths.
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 16 Apr 2024
Spacious and clean. Friendly customer service and the shuttle bus was convenient
by A verified traveler
Posted 15 Apr 2024
Checked in here with family for first night in Japan flying in from Canada. Easier than trying to get to Tokyo. Appreciated the quick respite. Check in was easy. Breakfast was amazing. Shuttle was very easy to find and use. Staff were incredible.
