Ratings based on 319 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2023 on Hotels
Very friendly staff
Comment from Hotel Management
5 Dec 2023 by Johan, Manager, Hotel Management
Dear Paul,Please accept our sincere thanks for this kind feedback.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words about the high standards and quality service which we strive to uphold.We hope to welcome you back in the future.Best wishes,Johan, Manager
by A verified traveler
Posted 4 Jul 2023
Good stay. Nice and quiet. Good power shower room in good condition but showing it’s age a little. Floor badly needs cleaning properly with a mop. Overall good value for money.
Comment from Hotel Management
5 Jul 2023 by Johan, Manager, Hotel Management
Dear Denis,Thank you for sharing your experience at our hotel.We are glad that you enjoyed the quiet atmosphere and found our hotel to be good value for money. It's great to know that you appreciated the shower in your room as well.We apologize for the cleanliness issue you mentioned regarding the floor. We take pride in maintaining a high standard of cleanliness in our rooms, and we will address this concern with our housekeeping team to ensure it is resolved. Nevertheless, we appreciate your feedback and will use it to improve our services.We hope to welcome you back in the future. Best regards,Johan, Manager
by A verified traveler
Posted 23 Apr 2023
Very convenient location on our drive to Spain. The room was clean and it was fairly quiet, no frills but perfect for our needs. Breakfast was good value.
by A verified traveler
Good stopover location
Posted 21 Apr 2023 on HotelsGreat two night stay. Good location next to autoroute and grocery shopping. Also near enough to Narbonne town and Narbonne Plage. Nothing fancy but just what we needed during our stopover. Parking available for no fee and staff was friendly.
Comment from Hotel Management
23 Apr 2023 by Johan, Manager, Hotel Management
Dear Guest,Thank you very much for this lovely review of your stay.We are delighted that you had a pleasant stay however, we regret to read that your room did not completely meet your expectations and have taken note of your comment.We hope to welcome you back again soon. All the best,Johan, Manager
by A verified traveler
Posted 10 Jan 2023
Comment from Hotel Management
7 Mar 2023 by Johan, Manager, Hotel Management
Dear Cheryl,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We hope to have the occasion to welcome you back. Kind regards,Johan, Manager
by A verified traveler
Posted 3 Nov 2022
It is very quiet
Comment from Hotel Management
8 Nov 2022 by Johan, Manager, Hotel Management
Dear David,Thank you for this kind review.We are glad to know you had a relaxing and pleasant stay with us.We look forward to welcoming you back in the future.Kind regards,Johan, Manager
by A verified traveler
Posted 30 Sep 2022 on Hotels
Comment from Hotel Management
1 Oct 2022 by Johan, Manager, Hotel Management
Dear Roger,Thanks for giving us a perfect rating.We are glad we met your requirements.Again, thank you very much.We hope to welcome you back for a return visit, Best regards,Johan, Manager
by A verified traveler
Poor quality room
Posted 22 Nov 2021 on HotelsParking was free and checking in was fine. It was the room that was really disappointing. The seperate shower cubicle was small, grubby and poorly maintained. The toilet was seperate again and the sink was in the room and no plug. Water had to be running all the time to either wash or shave. Our overall inpression was that IBIS have confused budget ,which means no frills and poor quality, which is unacceptable at any price.
Comment from Hotel Management
23 Nov 2021 by Johan, Manager, Hotel Management
Dear Carol,
Thank you for taking the time to share your feedback with us.
Your appreciation of the professional service you received is very rewarding, our team strive to maintain such high standards. With regards to your bathroom, we would have gladly requested our housekeeping to return if we had known there were any issues. Please don't hesitate to inform us at the time so that we may take appropriate action. We also appreciate your feedback about our current facilities. We do carry out maintenance, whenever necessary, to ensure that our rooms and facilities are up to date and will be taking your remarks into consideration for future improvements.
We hope we can provide you with an improved stay in the future.
Kind regards,
Johan, Manager
by A verified traveler
Posted 15 Nov 2021 on Hotels
Bed was very uncomfortable. Decoration of room very depressing and dark!
Comment from Hotel Management
16 Nov 2021 by Johan, Manager, Hotel Management
Dear Guest,
Thank you for sharing a review.
We regret to hear that you were not entirely satisfied with your experience. Please let us know of such concerns in the future, so our team can do their best to find a more comfortable solution. We want to ensure that every guest gets a good night's sleep, and we are always eager to assist in any way possible. Your opinion is important as it helps us to highlight possible areas for improvement; please rest assured that we have noted your feedback for the future.
We hope you will consider staying with us again in the future.
Best regards,
Johan, Manager
by A verified traveler
Posted 26 Dec 2019
