Ratings based on 208 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 28 May 2024
Fabulous. Could not have been better. Across the street from the tourist office and within walking distance of all the gorgeous shrines, museums, and historic points of interest. Also easily walked to very special restaurants after using the hot baths. Most important, the staff could not have been more wonderful. They went above and beyond on every occasion — including escorting us to our cab with umbrellas in the rain. Our favorite so far.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Mar 2024
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Mar 2024
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Feb 2024
5 out of 5
by A verified traveler

Posted 5 Oct 2023
This place was amazing! Very friendly, attentive staff and lots to see nearby!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Oct 2023
5 out of 5
by A verified traveler

Posted 29 Jun 2023
Everyone was super nice here and our stay was very relaxing.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Jan 2023 on Hotels
3 out of 5
by A verified traveler

Okay, needs updating.

Posted 10 Feb 2020 on Hotels
The photos looked amazing but in reality our room was dated and felt a bit unclean. The bathroom smelled of urine all night. Overall I felt this was much more traditional than anywhere else we stayed so I feel as though this may need to be taken with a grain of salt. They just need to spruce thungs up a bit. The redeeming factor was the outdoor onsen, at night you have a view of the nearby Pagoda and it is spectacular.
5 out of 5
by A verified traveler from Seattle

Posted 22 Oct 2019
I had assumed the included breakfast would be a cup of tea and a roll or something simple. Instead it was a multi-year traditional Japanese gourmet extravaganza. Absolutely stunning and delicious. Western guests might want to bring an auxiliary backup towel, and adjust expectations about "cosy" bathrooms, but it is a perfectly workable compromise for a traditional ryokan and you'll want to spend more time in the multiple rooftop baths anyway which have plenty of space. Already thinking of when I can go back!
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