Ratings based on 689 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Beautiful decor and breakfast
Comment from Hotel Management
12 Jun 2024 by Team ROMEO, Hotel Management
Dear Paul,Thank you for your review on Expedia and for giving us the highest rating!We are delighted that you enjoyed your stay at our hotel and our Alain Ducasse's breakfast.We look forward to having you as our guest again!Kind regards,
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Team ROMEO, Hotel Management
Dear Dafir,Thank you so much for sharing your review and giving us the best score! Your satisfaction is our priority.We hope to have you as our guest again.Best Regards,
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
2 May 2024 by ROMEO Napoli, Hotel Management
Dear Nataliia,Thank you for sharing your review with the Expedia community and giving us the highest rating.we look forward to having you back as a guest!
by A verified traveler
Posted 13 Oct 2023 on Ebookers
and The rooms were modern and comfortable, l would book a suite next time for extra room
Comment from Hotel Management
12 Dec 2023 by ROMEO Hotel, Hotel Management
Dear Audrey,We truly appreciate your positive feedback shared on the ebookers platfotm.We're delighted to hear that you found our rooms to be modern and comfortable during your recent stay. We hope to welcome you back soon, and perhaps you can indulge in the added comfort and space of one of our suites on your next visit.Warm regards,
by A verified traveler
Posted 12 Oct 2023 on Hotels
Comment from Hotel Management
12 Dec 2023 by ROMEO Hotel, Hotel Management
Dear Paul, Thank you so much for your positive rating and the wonderful feedback you shared on the Hotels.com platform. Your feedback truly mean a lot to us! We are looking forward to the opportunity to welcome you back where we are committed to creating an even more exceptional experience for you.Warmest regards,
by A verified traveler from Hemel Hempstead
Posted 7 Oct 2023
Very nice hotel; quirky but all facilities provided were good. Room was very comfortable and clean. Location was excellent. Unfortunately Naples is somewhat dirty and that was true around the hotel. Overall rating was very good. We didn't like a) the bathroom lighting came on automatically in the night as it was disturbing our partner, the breakfast area is relatively small and staff seemed harassed (we had to wait to sit down on 3 out 4 occasions); and rap music in the cocktail bar seemed inappropriate.
Comment from Hotel Management
12 Dec 2023 by ROMEO Hotel, Hotel Management
Dear David,Thank you so much for your positive rating you shared on the Expedia platform.We truly appreciate your your kind words regarding our hotel's uniqueness, excellent facilities, and comfortable rooms. We regret to hear about the inconveniences you experienced, your feedback is valuable, and we will certainly address these areas to enhance the guest experience.Despite these challenges, we hope to have the opportunity to welcome you back and provide an even more enjoyable stay.Warm regards,
by A verified traveler
Posted 3 Oct 2023
The hotel is lovely - clean and modern. Reception staff were really attentive and made us feel really welcome.
Our room (Junior Studio Suite) felt quite small. The shower was difficult to use and the toiletries provided weren't as described on the hotel website. We were given a complimentary bottle of wine, which was a great gesture; however, the wine was corked and undrinkable when opened.
Breakfast was included and although the food was average, the service was extremely poor. We were ignored by most of the waiters and when we eventually flagged someone over, they were quite blunt and couldn't provide us with a menu of what hot food options were available. Hot food was slow to be received and hot drinks were even slower - when they arrived they were cold.
The pool is small and gets very busy. Limited space to sit around the pool too. We were unable to use it during our stay as it was so busy.
The hotel is overpriced and not what I would typically expect from 5 star accommodation. Although a pleasant stay, I wouldn't stay again.
Comment from Hotel Management
12 Dec 2023 by ROMEO Hotel, Hotel Management
Dear Samantha, Thank you for sharing your thougths about your recent stay on the Expedia platform. We appreciate your feedback and are pleased that you found the hotel clean and modern with attentive reception staff.However, we sincerely apologize for the challenges you faced, your observations are essential, and it is through such feedback that we strive to enhance our services. Despite these shortcomings, we hope to have the opportunity to welcome you back and provide a more satisfying experience in the future.Warm regards,
by A verified traveler
Posted 26 Sep 2023
Deceptive. We paid for a harbor view and we received a view of old building and city cars. There explanation is that hotel is around the harbor. No harbor view at all. Also cheapest thing on there me he is 38 euros.
Comment from Hotel Management
12 Dec 2023 by ROMEO Hotel, Hotel Management
Dear John, We appreciate your feedback shared on the Expedia community. Our sincere apologies that your recent stay fell short of expectations. We eagerly look forward to the opportunity to welcome you back, ensuring a more enjoyable and improved experience.Warm regards,
by A verified traveler from Plainville
Posted 26 Sep 2023
Great stay!
Comment from Hotel Management
12 Dec 2023 by ROMEO Hotel, Hotel Management
Dear Pamela, We thank you for taking the time to share your comment with the Expedia community, it is a great pleasure to read your fantastic feedback! We look forward to welcoming you back to our hotel in the near future. With our best regards,
by A verified traveler
Nice service and ok location.
Posted 23 Sep 2023 on HotelsService was nice and the hotel is maintained well. They advertise harbour view in some rooms. It was more like glimpse of harbour as it’s heavily obscured by a derelict building in between the hotel and the harbour.
Comment from Hotel Management
13 Dec 2023 by ROMEO Hotel, Hotel Management
Dear Anonymous, Thank you for taking the time to share your feedback with Hotels.com. We're delighted to hear that you enjoyed our service and appreciated the overall maintenance of the hotel.We sincerely apologize for any disappointment regarding the harbor view. Should you decide to visit us again, we'll make every effort to ensure a more satisfying experience.Warm regards,
