Ratings based on 113 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2023
I was here off season so I believe it would have been better during tourist season. It’s a reasonable hotel with nice pool grounds. You definitely want to have a car while here as there is no public transit nearby. There’s a bus by twenty minute walk but it is surrounded by highways. Crystal Cafe was great and Pizza in the mall nearby was fabulous but it’s a dangerous walk on highways. The staff was helpful when I needed something. Definitely have your Italian translator handy.
by A verified traveler
Posted 21 Sep 2023 on Hotels
by A verified traveler
Posted 16 Sep 2023
Non recommandé pour les vacances, et pour ceux qui doivent visiter la ville de Naples. A l'écart et n'a pas de service de navette.
by A verified traveler
Great
Posted 2 Sep 2023 on HotelsGreat, hotel, great car park.
by A verified traveler
Posted 30 Apr 2023 on Orbitz
It is a nice place and friendly staff.
Comment from Hotel Management
6 Jan 2024 by Adolfo , Hotel Management
Thanks for everything
by A verified traveler
Unhelpful , and very poor location
Posted 23 Aug 2022 on HotelsHotel Barbarella was not the highlight of our trip. It was partially due to the fact that we booked it not realizing how horribly inconvenient it’s location was, but also due to the very poor service of the staff. We arrived early on our check in day at the airport and called the hotel to try and drop our bags (as check in wasn’t until later in the day) they rudely told us not to step foot on the premise until 3pm even though baggage storage was listed as one of the services. We then got lost and because they wouldn’t help us get there by calling us a taxi we had to rely on another Hotel to help us arrive at Hotel Barbarella. Be warned, what is written about what you get on the posting is not correct. You will have to pay 12euros per person to use the pool and apparently if you book a quadruple room and that is what is listed you will not be getting that. Finally after an hour of arguing they did give us a second bed. I would not recommend this hotel. The hotel itself is nice and comfortable but we ended up not staying our second night. It’s truly near nothing and in a very gross part of Naples. Wifi is also terrible.
Comment from Hotel Management
8 Sep 2022 by Francesca Receptionist, Hotel Management
Hi!!Thanks for leaving us a rievew!!we hope your experience will improve next time
by A verified traveler from Bassano
Posted 21 Aug 2022
When I booked this hotel, I hadn't realized it was so far from the city center of Naples and there was a taxi strike.
At the hotel, being that I couldn't get around easily...I found the beauty in the Barbarella hotel.
This hotel is cute. The staff was an absolute pleasure and without them...I likely would've been grumpy for the fact I was having a hard time exploring.
At the front desk, Francesca was a gem. She helped to organize some rides into Naples and to a distant train station. With pick up. She speaks great English too so this helped my trip. The rest of the staff were very accommodating, except the pool guy...lol... always has to be one... am I right?
Barbarella has a mall close by, the Karibu Beach club was a lot of fun. There's a grocery store, tobac and a really nice restaurant close that is called the CRYSTAL. Also lovely staff.
Comment from Hotel Management
23 Aug 2022 by Francesca Receptionist, Hotel Management
DEAR MRS JODY, THANKS FOR THE BEAUTIFUL WORDS SPENT FOR US.WE HOPE THAT YOU WILL COME BACK HERE SOON!
by A verified traveler
Wrong Address Given, Terrible
Posted 15 Aug 2022 on HotelsThe stay overall was an absolute nightmare, it took ages to get there from the ferry terminal in Naples, with a very awkward bus and train journey.
The train dropped us off close to the address we were given which was in the middle of no where near to a highway.
The address given to us then turned out to be the wrong hotel.
Hotel Barbarella turned out to be a 10 minute drive away and we were not able to walk because it was next to a highway.
Luckily the staff at this hotel were helpful and arranged for someone to pick us up and take us to hotel barbarella, but this wouldn’t be for another hour and would cost us €20, which we didn’t have because it was the end of our holiday, this meant me had to drive around for over an hour to find a cash machine that was open.
After eventually finding one we were taken to the hotel and because of how long it had taken us to get there we were not able to get anything to eat.
It was then a long journey to the airport which was a surprise as the hotels.com website said that it was close to the airport, this cost us another €40 from the same person who took us to the hotel.
All of this was a disaster which was caused by being given the wrong address. Which we blame more on hotels.com than hotel barbarella itself.
The room was actually nice but the stay was a nightmare.
I hope that hotels.com make a change to the address asap.
And are willing to reimburse me for the extra money spent.
by A verified traveler
Posted 12 Aug 2022 on Hotels
Comment from Hotel Management
12 Aug 2022 by Francesca Receptionist, Hotel Management
GRAZIE MILLE PER AVERCI LASCIATO UNA RECENZIONE. SPERIAMO DI POTERLA OSPITARE NUOVAMENTE.
by A verified traveler
Posted 8 Aug 2022 on Hotels
Comment from Hotel Management
10 Aug 2022 by Francesca Receptionist, Hotel Management
GENTILE OSPITE, GRAZIE MILLE PER LA SUA RECENSIONE.
