Ratings based on 986 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 28 Apr 2024
The shape of the hotel was unick. However bathroom wasn't upto the standard.. These days no1 has tab as shower.. please consider renovating bathroom. Also consider installing mirror in bedroom. It was unpleasant putting makeup in bathroom, next to toilet.
Comment from Hotel Management
3 May 2024 by Mick Yuan, Assistant Manager, Hotel Management
Kia Ora Veeni,Thank you for your review and I am glad that you find our hotel unique. Unfortunately I do not quite get it when you mentioned "tab as shower". Our mirror in the bathroom is away from the toilet. Considering the decent size of our bathroom I do not think anyone would normally have the feeling as you mentioned. There is indeed mirror in the bedroom.Thank you again Veeni. Please contact the hotel and ask for me so we can have further discussion on your experience.Nga mihi,Mick YuanAssistant Manager
by A verified traveler
Posted 28 Apr 2024
I loved the stay
Comment from Hotel Management
3 May 2024 by Mick Yuan, Assistant Manager, Hotel Management
Kia Ora Zoe,Thank you for your review and we hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager
by A verified traveler
Posted 26 Apr 2024
Comfy sleep!
Comment from Hotel Management
3 May 2024 by Mick Yuan, Assistant Manager, Hotel Management
Kia Ora Shakaiyah,Thank you for your review. We all know how important a good night of sleep is and I am glad that you had it while staying with us.All the best!Nga mihi,Mick YuanAssistant Manager
by A verified traveler
Posted 26 Apr 2024
Wonderful views of the lake from most rooms. Easy walk to restaurants.
Comment from Hotel Management
3 May 2024 by Mick Yuan, Assistant Manager, Hotel Management
Kia Ora Joseph,Thank you for taking the time to review us online.I am glad you enjoyed the wonderful view of Hawke Bay and find our location convenient.We wish you all the best and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager
by A verified traveler
Posted 21 Apr 2024
Good location for families and close to the pools and waterfront. Close to shops
Comment from Hotel Management
3 May 2024 by Mick Yuan, Assistant Manager, Hotel Management
Kia Ora Jono,Thank yo for your kind review.We wish you all the best and hope to see you again in the future.Nga mihi,Mick YuanAssistant Manager
by A verified traveler
Posted 6 Apr 2024
Hotel clean and tidy, staff helpful and friendly
Comment from Hotel Management
10 Apr 2024 by Mick Yuan, Assistant Manager, Hotel Management
Kia Ora Sarah,Thank you for your kind review.We wish you all the best and to see you again in the future.Nga mihi,Mick YuanAssistant Manager
by A verified traveler
Posted 1 Mar 2024
While the property is dated, the rooms are clean, comfortable, and spacious. I particularly liked the comfortable chairs at the large picture windows looking over the water. Staff were great.
Comment from Hotel Management
3 Mar 2024 by Katie S, Hotel Management
Kia Ora Seonag, Thank you for the wonderful review. Our team will really appreciate receiving this. Kind regardsKatie Silcock
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
3 Mar 2024 by Katie S, Hotel Management
Kia Ora Lee, Thank you for the top marks!Nga mihi nui Katie Silcock
by A verified traveler
Posted 25 Feb 2024 on Hotels
It was excellent stay! All perfect! Thank you very much.
Comment from Hotel Management
3 Mar 2024 by Katie S, Hotel Management
Kia Ora, Thank you for the 10! Our hard-working team will really appreciate this feedback. Kind regardsKatie Silcock
