Ratings based on 994 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 3 May 2024
It was great
by A verified traveler
Posted 1 May 2024
Close to downtown Napa, quiet and clean.
Comment from Hotel Management
1 May 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at The Meritage Resort and Spa and found our location close to downtown Napa, quiet, and clean.We appreciate your positive comments and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 29 Apr 2024
Property has a lot to offer on site for convenience. Room was very nice. Wanted to charge a $90 early check-in fee, which I had never heard of, so I declined.
Comment from Hotel Management
1 May 2024 by Guest Services, Hotel Management
Thank you for sharing your feedback about your recent stay at The Meritage Resort and Spa. We're pleased to hear that you found our property convenient and enjoyed your room.We apologize for any inconvenience regarding the early check-in fee. While early check-ins are subject to availability and may incur additional charges, we regret if this policy was not communicated clearly. Your comments will be shared with our team for further review.We appreciate your patronage and hope to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 28 Apr 2024
A little way from downtown Napa, beautiful and details to perfection
Comment from Hotel Management
1 May 2024 by Guest Services, Hotel Management
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay at The Meritage Resort and Spa and appreciated our attention to detail. While we're a bit removed from downtown Napa, we're delighted that you found our location beautiful and serene.We hope to have the pleasure of welcoming you back for another perfect stay in the future.
by A verified traveler
Posted 26 Apr 2024
Nice grounds and amenities, TERRIBLE SERVICE. Front desk was clearly understaffed. Line was very long and slow at all hours of the day. I asked the lady who checked me in which way to go to my room. Her response - “I think it’s that way.” Any time I tried to call front desk no answer. The TV in my room didn’t work and I couldn’t get anyone to answer me on the phone or via the chat bot. Restaurant food was ok, service was slow and unfriendly. Generally, there seems to be a staffing and management issue.
Comment from Hotel Management
27 Apr 2024 by Guest Services, Hotel Management
We're truly sorry to hear about your disappointing experience at The Meritage. Please accept our sincerest apologies for the issues you encountered with our service and amenities during your stay. It's clear that we fell short of meeting your expectations, and we deeply regret any inconvenience or frustration caused.We take your feedback seriously and will address the staffing and management issues you've mentioned to ensure that such situations do not occur in the future. Improving our guest experience is our top priority, and your comments will be used constructively to make meaningful changes.We understand the importance of timely communication and efficient resolution of concerns, and we apologize for the difficulties you faced in reaching our team. Rest assured, we will take steps to improve our responsiveness and ensure that all guest inquiries are addressed promptly.We appreciate you bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. If you would like to discuss your concerns further, please don't hesitate to reach out to us directly. Thank you for your feedback, and we hope to regain your trust in The Meritage.
by A verified traveler
Posted 24 Apr 2024
Service needs to be improved all around but especially at Cafe Blend.
Comment from Hotel Management
25 Apr 2024 by Amy, Hotel Management
Dear Michelle,Thank you so much for sharing your feedback, and I do apologize that your experience did not meet expectations. We are constantly striving to improve our services at The Meritage and our outlets. I have shared your note with our management and we will utilize this as a training tool for our staff. We do hope to have the opportunity to welcome you back and improve our services for a future stay.Warm regards,Amy
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Amy, Hotel Management
Dear Mike,I am so sorry to hear that your stay did not meet your expectations. Our management team would like the opportunity to learn more about how we could have better served your during your visit. Please contact us if there is anything we can do to turn this around. Warm regards,Amy
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 14 Apr 2024
Natalie was amazing!
Comment from Hotel Management
16 Apr 2024 by WAEL GHARIB, Hotel Management
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you.
