Ratings based on 973 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Property and staff were awesome!
Comment from Hotel Management
3 May 2024 by Resort Manager, Silverado Resort, Hotel Management
Dear Masayuki,Thank you for your kind words. We're thrilled to hear that you enjoyed your experience with us. We hope to welcome you back soon for another memorable stay in Napa Valley.
by A verified traveler
Posted 26 Apr 2024
The rooms were outdated and we could hear our loud neighbors above us. In addition, my car was hit in the hotel's parking lot and I am still trying to get someone to call me back after submitting photos to get this resolved!!!!
Comment from Hotel Management
3 May 2024 by Resort Manager, Silverado Resort, Hotel Management
Dear Laura,We are truly sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we are looking into these matters further to ensure a better experience for our guests. If you have any further concerns, please reach out to me directly.
by A verified traveler from Laurel
Posted 23 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Resort Manager, Silverado Resort , Hotel Management
Dear Mark,Thank you for your feedback. We appreciate you taking the time to share your experience with us. If there's anything specific you'd like us to address or improve upon, please feel free to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 21 Apr 2024
I liked the staff services and attentiveness.,what I was disappointed with was no cash acceptance policy. Other than that my stay was excellent.
Comment from Hotel Management
26 Apr 2024 by Resort Manager, Silverado Resort , Hotel Management
Dear Marva,Thank you for your kind words regarding our staff and their attentive service. We're glad to hear that you enjoyed your stay overall. We apologize for any inconvenience caused by our cashless policy. We'll take your feedback into consideration as we strive to improve our guest experience. We hope to welcome you back for another memorable stay in the future.
by A verified traveler
Posted 21 Apr 2024
Very quiet.
Comment from Hotel Management
26 Apr 2024 by Resort Manager, Silverado Resort , Hotel Management
Dear Justin,We're delighted to hear that you had a quiet and enjoyable stay with us. Thank you for taking the time to share your experience. If there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another relaxing Napa getaway.
by A verified traveler
Posted 17 Apr 2024
Such a beautiful place with a great service
Comment from Hotel Management
26 Apr 2024 by Resort Manager, Silverado Resort , Hotel Management
Dear Nataliya,We're delighted to hear that you found our resort beautiful and enjoyed our service. It's always wonderful to know that our guests have had a great experience with us. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We can't wait to welcome you back for another enjoyable stay in Napa Valley.
by A verified traveler
Posted 17 Apr 2024
It was great
Comment from Hotel Management
26 Apr 2024 by Resort Manager, Silverado Resort, Hotel Management
Dear Joseph,Thank you for your feedback. We're thrilled to hear that you had a great experience with us. If there's anything specific that made your stay enjoyable, or if there's anything we can improve upon for your next visit, please feel free to let us know. We look forward to welcoming you back soon.
by A verified traveler
Posted 14 Apr 2024
The staff was amazing!!
Comment from Hotel Management
17 Apr 2024 by Resort Manager, Silverado Resort , Hotel Management
Dear Vanessa,We're thrilled to hear that you had an amazing experience with our staff. Thank you for taking the time to leave us a review. Providing exceptional service is our top priority, and it's wonderful to know that our team exceeded your expectations. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another fantastic experience in Napa Valley.
by A verified traveler
Posted 14 Apr 2024
Great spot, and golf course. Beautiful grounds and nice 1 bedroom remodeled casa. South Golf course is redoing cart paths and it is very disruptive to 4-5 holes, easy to get lost. Staff was very accommodating and friendly.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Resort Manager, Silverado Resort, Hotel Management
Dear Alicia,Dear Jason,Thank you for taking the time to leave us rating of your stay. We're thrilled to hear that you had a wonderful experience.. We look forward to welcoming you back again soon for another fantastic stay. If there's anything specific you'd like us to know for your next visit, feel free to reach out.
