Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Love the beautiful garden with pond, fountain ducks and turtles. So peaceful to sit and enjoy your wine or conversation. Here they plan to get rid of these gorgeous grounds though!
Comment from Hotel Management
22 Apr 2024 by Embassy Suites Napa Valley, Hotel Management
Thank you for the great rating and comments. We're delighted to hear that you enjoyed the serene ambiance of our garden with its charming pond, fountain, and wildlife. We understand your concern about potential changes to the grounds, and we appreciate your feedback. We'll certainly look forward to hearing what you think once our renovation is completed! Thank you for taking the time to share your experience with us, and we hope to welcome you back!
by A verified traveler
Posted 15 Apr 2024
Very old! Needs a refresh and update!
Comment from Hotel Management
16 Apr 2024 by Embassy Suites Napa Valley, Hotel Management
Thank you for sharing your feedback with us. We appreciate your perspective on the state of our property. We hope to have the opportunity to welcome you back in the future after our renovation is completed. Warm regards,
by A verified traveler
Posted 15 Apr 2024
Nice accommodation and free happy hour..
Looking forward to the free breakfast
Comment from Hotel Management
16 Apr 2024 by Embassy Suites Napa Valley, Hotel Management
Thank you for your positive review! We're glad to hear you enjoyed your accommodations and the complimentary happy hour. We're confident you'll also enjoy our complimentary breakfast, which offers a variety of delicious options to start your day off right. We look forward to welcoming you back and providing another enjoyable stay with us!
by A verified traveler from Pasadena
Posted 13 Apr 2024
Our room smelled musty. The carpet felt damp, and there was condensation on the windows, indicating humidity. There was also construction going on at the property which took away from the ambiance and experience. I think we’ll look at other lodging options next time we’re in the Napa valley.
Comment from Hotel Management
16 Apr 2024 by Embassy Suites Napa Valley, Hotel Management
We're truly sorry to hear about the issues you encountered. Your comfort is important to us, and we apologize for any inconvenience. We appreciate your feedback and will use it to investigate and correct any issues. We hope to have the opportunity to welcome you back after our renovation is completed.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Embassy Suites Napa Valley, Hotel Management
Thank you for the perfect rating! We're delighted to hear that you had an exceptional experience during your stay at Embassy Suites Napa Valley. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! Safe Travels!
by A verified traveler
Posted 8 Apr 2024
Very clean and quiet. The rooms where amazing.
Comment from Hotel Management
10 Apr 2024 by Embassy Suites Napa Valley, Hotel Management
Thank you for the great rating and for the wonderful comments. We truly love hearing that our guestrooms are amazing and that the hotel is clean and quiet! We hope to welcome you back soon for another great experience soon! Safe travels!
by A verified traveler
Posted 30 Mar 2024
Everything was nice!
Comment from Hotel Management
31 Mar 2024 by Deborah, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 30 Mar 2024
Good customer services
Comment from Hotel Management
31 Mar 2024 by Deborah, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Deborah, Hotel Management
Thank you for staying with us. We appreciate your feedback!
by A verified traveler
Posted 12 Mar 2024
🌸
Comment from Hotel Management
12 Mar 2024 by Embassy Suites Napa Valley, Hotel Management
Thank you for the great rating. We are so glad you enjoyed your stay. We hope to have you back again soon!
