Ratings based on 27 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2021 on Orbitz
Great location!!!!! ,would have been nice to get communication on how to check in and amenities at the property in advance. Also, number that is listed on orbitz was not one that was answered. After days of searching it is actually calling the faraway house around the corner to get any information.
by A verified traveler
Faulty instructions to check in
Posted 15 Aug 2021 on Hotelsby A verified traveler
Nantucket 2021
Posted 11 Aug 2021 on HotelsThe location and staff were great! We did not plan on spending much time at the Hawthorn House other than a place to sleep and shower, so the small room was all that we really needed. Price was great and free bikes! Will stay here again if its just the two of us.
by A verified traveler
Posted 10 Aug 2021
Location is convenient. I booked a basic room advertised with TV. Room 10 did not have a tv. The box spring was not covered. There was no closet. The tub was missing a part so there was an open hole in the tub. The bathroom door did not close all the way so there was no privacy. There were also some small holes in the wall near the door that should have been repaired. I received a receipt for “innkeeper’s room”. I don’t think I was supposed to get this room. We stayed for 1 night so we didn’t bother requesting another room. I was disappointed.
by A verified traveler
Posted 2 Aug 2021
by A verified traveler
Posted 24 Jul 2021 on CheapTickets
by A verified traveler
Posted 18 Jul 2021
Perfect location- a little tired.
by A verified traveler
Good hotel, bad communication
Posted 25 Jun 2021 on HotelsThe location was amazing and the house is a historical building. Unfortunately, the communication with management was bad. I rented 2 rooms for our wedding guests and one room had no AC unit. The other one (street level) was missing a blind. I got charged twice for 1 of the rooms and it’s still unresolved 4 days later. They said they would call back but they don’t call back.
by A verified traveler
Posted 25 Jun 2021
by A verified traveler
Posted 3 Apr 2021
Being an experienced traveler and NOT a moron, I understood that Hawthorn House was a host-less hotel. I was told I would receive check in instructions via email. I never did. Nor did they respond to MY email...or the multiple phone calls and texts I sent them when, upon arriving tired from a cross country flight, I was still given no information about which room was mine. We found rooms with keys in the door--I just picked one that matched what I knew I'd paid for. It was clean, but had no toilet paper. I walked to the grocery store and bought my own. Later in the day, a very nice attentive housekeeper came by and gave me towels and toilet paper. I stayed there 6 days. Never saw her again. Took out my own trash & recycling. I don't blame HER. God knows what they actually have her scheduled to do. All that being said, my room (room 8) was very comfortable. The location of Hawthorn House is excellent. It's ok. Just don't expect to feel welcomed or communicated with in even the most basic way.
