Ratings based on 417 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Great location, easy walk to the tram!
Comment from Hotel Management
15 May 2024 by All the team, Hotel Management
Thanks a lot for this lovely review !
by A verified traveler
Single worst hotel experience ever!
Posted 10 Oct 2023 on HotelsWorst hotel experience ever! My wife and I were traveling by bicycle and the hotel assured us that a parking garage nearby would accept the bikes. This was not the case and the "front desk" staff would do absolutely nothing to assist us. We had no choice but to leave and seek accommodation elsewhere. We ended up staying nearby at the OKKO hotel which was fantastic. I will avoid Mercure Hotels in the future.
Comment from Hotel Management
13 Oct 2023 by Manager, Hotel Management
We are sorry to hear that you had a bad experience at our Mercure hotel. During our discussions last August, we told you that we do not have a bicycle garage and we sent you the contact details of the website of the nearest car park. It is not correct to say that we have ensured that you will find space. We are glad that you have found satisfactory accommodation and hope that you were able to enjoy the rest of your trip.
by A verified traveler
Posted 18 Jun 2023 on Hotels
Comment from Hotel Management
7 Jul 2023 by Toute l'équipe du Mercure Passage Pommeraye, Hotel Management
Merci d'avoir choisi notre établissement ! A bientôt !
by A verified traveler
Posted 24 Apr 2023 on Hotels
Comment from Hotel Management
24 May 2023 by Toute l'équipe du Mercure Passage Pommeraye, Hotel Management
Merci beaucoup !
by A verified traveler
Posted 13 Feb 2023
The room was bland for a Mercure hotel. Black walls, poor heating. Decent location but I expected more.
by A verified traveler
Posted 25 Dec 2022 on Hotels
Comment from Hotel Management
27 Dec 2022 by L'équipe Mercure Pommeraye, Hotel Management
Merci pour cette superbe note !
by A verified traveler
Posted 10 Oct 2022 on Hotels
Comment from Hotel Management
11 Oct 2022 by L'équipe Mercure Pommeraye, Hotel Management
Merci pour cette jolie note ! A bientôt !
by A verified traveler from Jamaica
Posted 29 Aug 2022 on Orbitz
Everything was wonderful except for the towels, which were quite dingy.
Comment from Hotel Management
5 Sep 2022 by All the team, Hotel Management
Thank for your review, hope to see you again soon.
by A verified traveler
Posted 15 Aug 2022 on Hotels
Comment from Hotel Management
17 Aug 2022 by Toute l'équipe, Hotel Management
Merci beaucoup Helen !
by A verified traveler
Posted 30 Jul 2022
Bathroom needs to be repainted and deeply cleaned. There was mold in the shower and on the ceiling. Not what you’d expect from a 4 star hotel.
Comment from Hotel Management
6 Aug 2022 by Hotel Mercure Nantes Centre Passage Pommeraye, Hotel Management
We are truly sorry that your bathroom wasn't as cleaned as it should. We will take care of it as soon as possible.
We hope that, beside that, you enjoyed your time here. See you again soon,
