Ratings based on 412 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from PALATINE
Posted 31 Dec 2023 on Orbitz
Very close to train station but on the other side of tourist attractions. Small rooms, Hall Way decor is too dark and not welcoming.
Comment from Hotel Management
11 Feb 2024 by Nicolas receptionist, Hotel Management
Hi RameshThank you so much for sharing your experience. We are extremely pleased to know that you enjoyed your stay among us and hope you see again at the hotel soon.Best regards
by A verified traveler
Posted 20 Nov 2023 on Orbitz
The staff were so amazing and helpful! Thank you so much!!
Comment from Hotel Management
9 Dec 2023 by Nicolas receptionist, Hotel Management
Hi KimberleyThank you so much for your lovely comment. We are extremely pleased to know that you enjoyed your stay among us and hope you see again at the hotel soon.Best regards
by A verified traveler
Posted 4 Sep 2023
I stayed in the hotel for 6 days in August 2023. I was a bit worried about the noise from the trains since the hotel is located right next to the Gare de Nantes. Fortunately, the noise was not an issue in my room that was facing the canal. However, it may be different in rooms that face the railway station or the rail tracks. The hotel is a 10 minutes' walk to the old downtown. The surrounding area (the south station) is quite well kept. The breakfast was fine with good selections. If you can add breakfast at a low price (say, $10 per person per day), I would strongly recommend it. I ask the hotel to serve hot potatoes, which are not expensive but filling.
Comment from Hotel Management
16 Sep 2023 by Nicolas receptionist, Hotel Management
Hi SunghwanWe are delighted that you had a pleasant stay in our hotel and that you have noticed all that made the Spirit Mercure: modern comfort, quality services and especially our staff is always listening customer requests.Comments like your reward our efforts and motivate us even more to always satisfy our customers.Best regards
by A verified traveler
Posted 2 Sep 2023
Location is good, parking in its property is great.
Comment from Hotel Management
3 Sep 2023 by Nicolas rceptionist, Hotel Management
Hi ThimothyThank you for your very positive comments about the location of the hotel, the effectiveness of teams, and cleanliness.Sincerely
by A verified traveler
Posted 2 Sep 2023 on Hotels
Comment from Hotel Management
3 Sep 2023 by Nicolas réceptionniste , Hotel Management
Bonjour ChristianMerci beaucoup de partager votre expérience. Nous sommes très heureux de savoir que vous avez apprécié votre séjour parmi nous et nous espérons vous revoir bientôt à l'hôtel.
by A verified traveler
Posted 2 Sep 2023
Comment from Hotel Management
22 Sep 2023 by Nicolas réceptionniste , Hotel Management
Bonjour JacySuite de votre séjour chez nous, vous avez eu l’amabilité de nous faire part de vos appréciations sur la qualité de nos services et nous vous en remercions.Nous sommes vraiment ravis que vous ayez passé un bon séjour dans notre établissement.Des messages comme le votre, récompensent nos efforts quotidiens pour satisfaire nos clients.Nous espérons avoir le plaisir de vous accueillir de nouveau dans notre établissement, et nous vous prions d’agréer, Madame, l’expression de nos sentiments les meilleurs.Belle journée
by A verified traveler
Posted 1 Sep 2023
Nice breakfast with reasonable price.
Comment from Hotel Management
3 Sep 2023 by Nicolas receptionist, Hotel Management
Hi CarmenA big thank you for your message of satisfaction, I transmit to the whole team!
by A verified traveler
Posted 24 Aug 2023 on Hotels
Comment from Hotel Management
30 Aug 2023 by Nicolas réceptionniste, Hotel Management
Bonjour IsabelleUn grand merci pour votre commentaire. Votre satisfaction est notre plus belle récompense !Au plaisir de vous revoir.Très Cordialement.
by A verified traveler
Posted 19 Aug 2023 on Wotif
Excellent hotel with easy access to Nantes trams (three minutes' walk across the station). Really good breakfasts, staff who seem to care. I would recommend this hotel to anyone visiting Nantes.
Comment from Hotel Management
30 Aug 2023 by Nicolas receptionist, Hotel Management
Hi MalcolmHello, Thank you for your comments. I'm glad you appreciated the convenient location of the hotel and the quality of care and services. See you soon in Nantes
by A verified traveler
Posted 6 Aug 2023
Thanks for being helpful
Comment from Hotel Management
9 Aug 2023 by Nicolas réceptionniste , Hotel Management
Hi DaniaNo problem.Warm regards
