Ratings based on 138 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jan 2024
I had a delightful stay at Westin Xuanwu Lake. Great location. Excellent service. Unbeatable views and breakfast buffet. Highly recommend! I'll definitely stay again next time when I visit Nanjing!
by A verified traveler
Worst experience, ever!
Posted 15 Dec 2023 on HotelsMy stay at Nanjing Westin was the worst in my life so far. Went for breakfast around 9:45 AM, waitress guided me to a table for two, but right after I sat down, a man came and told me it’s his table. I had to find a waitress to get me another table, unfortunately tables were nearly full until i saw 4-5 guests about to leave, but there’s a kid so foods were all over the place near the baby seat. I asked the waitress to clean the table and floor so that i can get seated, it took maybe 5 minutes for them start doing the cleaning and they seemed not be aware of the inconvenience they brought to customer. When my friend came and found the table is still not ready, we started looking for other table and there were two guests about to leave, so we finally got seated. Apart from the poor experience during breakfast, the sink in the room was not clean at all, since I was pretty tired, i decided not to argue with the hotel which i now think i should have done it. When i checked out, i told front desk what i have been through and she was very sorry about it. She offered me free afternoon tea or buffet dinner which is kind, but i didn’t want to go the hotel again.
Comment from Hotel Management
20 Dec 2023 by jiang, Hotel Management
Dear guests, thank you very much for sharing your stay experience with us during your busy schedule. Your opinion is very important to us! The Westin Nanjing Hotel is deeply sorry for not bringing you a satisfactory check-in experience. In recent days, the occupancy rate of the hotel is high, and it is at the peak of guests' stay. We are deeply sorry that we failed to bring you a good dining experience and check-in experience. We will strengthen the internal training of the hotel, improve the quality of our customer service during the peak of stay, and bring efficient and caring service to our guests. We will do our best to meet your requirements. The Westin Nanjing Hotel once again expresses its sincere apologies for the inconvenience caused to you, and we look forward to welcoming you again through our continuous self-improvement. thank you
by A verified traveler
Posted 14 Sep 2023
by A verified traveler
Posted 10 Aug 2023
Comment from Hotel Management
31 Aug 2023 by jiang, Hotel Management
尊敬的客人您好，非常感谢您在百忙之中与我们分享入住体验。您的意见对我们至关重要！南京威斯汀大酒店对于未能给您带来满意的入住体验深感歉意，近几天，酒店入住率较高，处于住客高峰期，我们未能给您带来良好和便捷的办理入住体验，我们深感抱歉，我们将会加强酒店内部培训，提高我们在入住高峰期是的对客服务质量，为客人带来高效，贴心的服务，我们一定尽全力满足您的要求。南京威斯汀大酒店再一次对于给您造成的不便向您表示最真挚的歉意，我们期待通过我们不断地自我提升可以迎来您的再一次光临。谢谢！
by A verified traveler
Posted 26 Apr 2021 on Hotels
by A verified traveler
Posted 7 Jan 2021 on Hotels
by A verified traveler
Nanjing vacation
Posted 27 Oct 2020 on HotelsIt was convenient to where I wanted to go thoughout the city.
by A verified traveler
Posted 2 Jan 2020 on Hotels
Comment from Hotel Management
18 Feb 2020 by The Westin Nanjing, Hotel Management
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.
by A verified traveler from Kolkata
Posted 17 Dec 2019
I liked the Property Location, Amenities, Hospitality & most importantly, the Helping Attitude of the Hotel Staff
Comment from Hotel Management
26 Dec 2019 by The Westin Nanjing, Hotel Management
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.
by A verified traveler
Posted 9 Dec 2019
The hotel is very clean. It is close to subway. Many restaurants are near by. Great view. The staff are very nice.
Comment from Hotel Management
26 Dec 2019 by The Westin Nanjing, Hotel Management
Dear guest,hello! Thank you very much for choosing The Westin Nanjing. We're very glad that our considerate and warm service has brought you a more satisfactory check-in experience. Thank you for sharing your experience with us. We will continuously improve our service quality and bring you more intimate service. We sincerely hope to have the opportunity to serve you again in the near future and we look forward to your next visit! Thank you again for your valuable comments.
