Ratings based on 254 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Mar 2024
They allow SMOKING in this property.
We have asked for non smoking rooms and when we went to our room, it was smelling smoke. We went back to talk to the receptionist and we saw someone smoking in the corridor. They have ask trays by the elevator door. We went to complain but they said nothing they can do. Do not stay here if you want a smoke free place
by A verified traveler
Posted 20 Jan 2020
This hotel is a pretty old one. If you’re coming after their signature mattress then you will be very disappointed at this one. I think it worths this price tho because the staffs are always friendly and nice.
by A verified traveler from Hong kong
Posted 20 Jan 2020
It is fairly well managed and it is value for money.
by A verified traveler
PM_NJ_Nov19
Posted 9 Dec 2019 on Hotelsgreat as expected
by A verified traveler
Posted 18 Nov 2019 on Orbitz
This hotel is worth to stay, very clean compare to other Nanjing hotels.
by A verified traveler
Room is uncomfortably hot, but club lounge is nice
Posted 6 Nov 2019 on HotelsWe stayed at the Sofitel for a quick weekend getaway from Shanghai. Overall the hotel is nice, the staff is very polite and there are a lot of staff that speak very good English. We really enjoyed the club level, the afternoon tea, happy hour and breakfast was all very nice with great service. We also liked the buffet dinner, it is a little odd, hot pot, sushi, french food, but it was pretty good. Sushi and hot pot and desert were all very good, some of the other dishes were lacking I thought.
While we enjoyed the hotel amenities, our room was so uncomfortable. It was 20 degrees outside, yet our room never got cooler than 24 with the AC running non stop. It was so hot! We had maintenance come shortly after checking in, then again later when it was just too hot to sleep. Finally someone told us that we actually cannot control the AC in our room. And that other guests were cold so they had to adjust it to make it warmer. We got a portable AC that worked for an hour and at 11pm we gave up on trying to be comfortable. It was miserable to sleep in such a hot room. Also the sink leaked and the room was dated and tired, really needs a proper update. While service is good in the club lounge, when dealing with this issue we got very little actual help.
If you do stay here maybe request a lower floor where it might be cooler so you can actually get some sleep. And if it is hot in your room when you check in, ask to switch rooms then.
by A verified traveler
Posted 2 Nov 2019
by A verified traveler
Posted 17 Oct 2019 on Hotels
by A verified traveler
Posted 23 Sep 2019 on Hotels
by A verified traveler
Posted 4 Sep 2019
Staff were very friendly and hotel room is well maintained!
