Ratings based on 275 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Located right around the corner from subway line and many restaurants and shopping! Easy check in (3pm), they kept our bags for us while we waited and when our room was ready they had sent all our luggage and bags in our room waiting for us. That was a really nice touch. They were able to also send our luggage to our next hotel (2 large suitcases cost about 4200 yen). The bed has been the coziest bed so far on our trip in Japan out of 4 other hotels. The room is small but that's not uncommon. The bathroom door opens outward so it's even less space but there's enough room to store bags under the bed. The TV has access to YouTube and other streaming, as well as ability to cast from phone. Bathroom is small, the bath tub is very deep but a condensed size, good for an adult to sit up right in. Good water pressure, very clean hotel. No water in rooms but there's vending machines inside and just outside the hotel. The staff have been very helpful and polite. There are laundry machines on the 2nd floor, where a lounge and vending machine is. Ideal location for those who want to be outside the busy noisy area but still very close to it. There is a nice looking restaurant inside hotel that also offers breakfast buffet. Check out was simple, will Def come back to stay here again!
by A verified traveler
Posted 7 May 2024
Very convenient and walkable. But room is too small
Comment from Hotel Management
8 May 2024 by GRIDS PREMIUM HOTEL OSAKA NAMBA, Hotel Management
Dear HYUN JI, thank you for your feedback. We are glad you found our location convenient. We will consider your comment about the room size. Looking forward to welcoming you back.
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 10 Apr 2024
The service is very poor.
Rude staff, very unaccommodating. Front desk is so tactless and doesn't even know how to smile.
Restaurant rude, asking you to leave even while you are still not finished eating.
Comment from Hotel Management
30 Apr 2024 by GRIDS PREMIUM HOTEL OSAKA NAMBA, Hotel Management
Dear Nicasio, We sincerely apologize for the service you experienced. At Grids Premium Hotel Osaka Namba, We strive to provide exceptional hospitality. Your feedback is invaluable, and we will address this appropriately. Kind regards, GRIDS PREMIUM HOTEL OSAKA NAMBA
by A verified traveler
Posted 29 Mar 2024
by A verified traveler
Posted 19 Feb 2024 on Hotels
by A verified traveler
Posted 18 Feb 2024 on Hotels
by A verified traveler
Posted 18 Feb 2024 on Hotels
by A verified traveler
Posted 18 Feb 2024 on Hotels
Excellent stay. Service went above and beyond.
by A verified traveler
Posted 4 Feb 2024
Well maintained facilitie and very near to everythings.
Comment from Hotel Management
5 May 2024 by GRIDS PREMIUM HOTEL OSAKA NAMBA, Hotel Management
Dear Sang Ki, we appreciate your positive feedback on our well-maintained facilities and convenient location. We strive to offer the best experience at GRIDS PREMIUM HOTEL OSAKA NAMBA. Thank you for choosing to stay with us. Warm regards, GRIDS PREMIUM HOTEL OSAKA NAMBA
