Ratings based on 409 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
The Centara was an excellent property from top to bottom. The front desk was incredibly helpful, our suite was perfect and the lounge was wonderful. Absolutely cannot wait to return!
by A verified traveler
Posted 15 Jun 2024
Nice hotel to stay in
by A verified traveler
Posted 15 Jun 2024
Nice hotel and great staff. The rooms are decent size and the shower room is nice. Water pressure and temperature is great! There is a Lawson and a few restaurants close by. Just would prefer stay closer to a train station. This hotel is not far from the station but after a long day out and about it would be nice to have a closer walk.
by A verified traveler
Posted 10 Jun 2024
Amazing hotel! Very convenient location
by A verified traveler
Posted 10 Jun 2024
The room was quite spacious and well designed. The rooftop restaurant and bar definitely a plus. The daily breakfast offers good variety I was able to enjoy. Overall was a pleasant and enjoyable stay.
by A verified traveler from del city
Posted 8 Jun 2024
Club was terrible and had nothing to offer.
by A verified traveler
Posted 3 Jun 2024
Good location and shopping area overall
Comment from Hotel Management
5 Jun 2024 by Saranporn Bunfuengfu, Hotel Management
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice to spend your time with us in Osaka. We hope that your stay was comfortable and that you were able to create wonderful memories. We're delighted to hear that you found our hotel's location convenient for your needs and enjoyed the nearby shopping areas. If you have any further comments or feedback about your stay, please don't hesitate to reach out. Once again, thank you for choosing Centara Grand Hotel Osaka. We hope to have the pleasure of welcoming you back soon. Regards, The Entire Centara Grand Hotel Osaka Team
by A verified traveler
Posted 3 Jun 2024
Breakfast should be better, different everyday. Not worth the breakfast fees. Gym could be better with more equipments.
Comment from Hotel Management
5 Jun 2024 by Saranporn Bunfuengfu, Hotel Management
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice to stay with us during your time in Osaka. We hope your stay was comfortable, and that you were able to create wonderful memories exploring the vibrant city and its attractions.We value your feedback regarding our breakfast options and gym facilities. Rest assured, we will take your comments into consideration as we continuously strive to enhance our guest experience. Your insights are invaluable in helping us improve our services to better meet the needs and expectations of our guests.Once again, thank you for choosing Centara Grand Hotel Osaka. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Regards, The Entire Centara Grand Hotel Osaka Team
by A verified traveler
Posted 2 Jun 2024
Great hotel, location pretty good
Comment from Hotel Management
5 Jun 2024 by Saranporn Bunfuengfu, Hotel Management
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice in accommodation during your time in Osaka. We hope your stay was as enjoyable and memorable as possible, and that our facilities and services met your expectations. It was our pleasure to host you, and we sincerely hope you were able to create wonderful memories during your time in the vibrant city of Osaka.We're delighted to hear that you found our hotel to be great, and that you found our location to be pretty good. Providing a comfortable and convenient experience for our guests is always our top priority, and we're glad to know that we could contribute positively to your visit to Osaka. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Thank you once again for choosing Centara Grand Hotel Osaka for your stay. We hope to have the pleasure of welcoming you back in the future. Regards, The Entire Centara Grand Hotel Osaka Team
by A verified traveler
Posted 2 Jun 2024
Did not like the attitude of the reception staff. Felt like I am staying there at their mercy.
Restaurant and bar options are not the best
Comment from Hotel Management
5 Jun 2024 by Saranporn Bunfuengfu, Hotel Management
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your decision to choose our hotel for your recent visit to Osaka. We hope your time with us was filled with unforgettable experiences and that you were able to create wonderful memories exploring the vibrant city of Osaka. We are truly sorry to hear about your experience with our staff and the restaurant and bar options. Please accept our sincerest apologies for any inconvenience caused. Your feedback is invaluable to us as it helps us to continually improve our services and ensure that all our guests have an exceptional stay. Rest assured, we will address these concerns with our team to prevent such occurrences in the future.Thank you once again for your patronage and for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back to Centara Grand Hotel Osaka in the future and provide you with a truly memorable stay. Regards, The Entire Centara Grand Hotel Osaka Team
